LATAM Tech Customer Success Engineer (Remote)

Openkrill; United States; Hybrid; USD 100,000 - 200,000; Full time

Job summary

JetBrains is seeking Customer Success Engineers to build strong technical relationships with customers in LATAM, working with product teams and sales to ensure our tools meet enterprise needs. You will manage a portfolio of accounts, help customers adopt JetBrains products, and provide feedback to product teams while representing customers to engineering.

You will be a trusted technical advisor, present new ideas to customers, and travel approximately 25% in a hybrid/remote work setup.

Qualifications

• Proven experience in technical consulting or other customer-facing technical roles.
• Strong English and either Portuguese or Spanish communication skills.
• Extensive experience in software development, QA, IT, DevOps, ML or related IT fields.
• Hands-on knowledge of AI/LLMs in the field of software development.
• Ability to travel approximately 25% of the time.

Responsibilities

• Work closely with Account Executives to manage a portfolio of accounts.
• Help customers adopt JetBrains products and services to achieve business outcomes.
• Be the customers’ advocate within JetBrains and provide feedback to product teams.
• Recommend product enhancements based on customer experiences.
• Present and evaluate new product ideas to customers in your portfolio.
• Stay up to date on technology trends and act as a trusted technical advisor.

Skills

Technical consulting

English proficiency

Portuguese/Spanish

Software development

AI/LLMs

Customer focus

Presentation skills

Travel ability

Job description

JetBrains is seeking Customer Success Engineers to build strong technical relationships with customers in LATAM, working with product teams and sales to ensure our tools meet enterprise needs. You will manage a portfolio of accounts, help customers adopt JetBrains products, and provide feedback to product teams while representing customers to engineering.

You will be a trusted technical advisor, present new ideas to customers, and travel approximately 25% in a hybrid/remote work setup.