Remote Enterprise Technical Success Engineer

Resumonk; United States; Hybrid; USD 95,000 - 130,000; Full time

Benefits offered by this job

Flexible work location

Remote work up to 30 days/year

Relocation support

Learning and development opportunities

On-site gym or sports stipend

Mental health support

Company events

Job summary

JetBrains is seeking Customer Success Engineers to build strong technical relationships with our customers and grow the business. You will be a trusted advisor, helping customers adopt JetBrains products, overcome adoption barriers, and align outcomes with strategic goals.

You will work with account executives, support teams, and product groups to ensure customer success, identify enhancements, and present new product ideas. A willingness to travel approximately 25% is expected.

Qualifications

• Proven experience in technical consulting, technical customer success, or other customer-facing technical roles.
• Extensive experience in software development, QA, IT, DevOps, ML, or related IT field.
• Hands-on knowledge of AI/LLMs in software development.
• A passion for improving the customer experience.
• Strong verbal and written English communication and local office language.
• Exceptional presentation skills for product demonstrations.
• Ability to translate complex technical concepts for customers of varying backgrounds.
• Comfort in a fast-paced, dynamic environment.
• Experience working with large software development teams.
• Collaborative and proactive mindset.
• Willingness to travel ~25%.

Responsibilities

• Work closely with JetBrains Account Executives.
• Help customers adopt JetBrains products to achieve business outcomes, including whiteboarding and architecture support.
• Manage technical relationships for a portfolio of accounts and define account strategies.
• Advocate for customers within JetBrains to support and product teams.
• Recommend product enhancements based on customer feedback.
• Assist product teams in presenting and evaluating new ideas to customers.
• Stay current on technology trends and act as a trusted technical advisor.
• Collaborate with Sales to enable account expansions with strategic plans.

Skills

Technical consulting

Customer success

Software development

AI/LLMs

English communication

Job description

JetBrains is seeking Customer Success Engineers to build strong technical relationships with our customers and grow the business. You will be a trusted advisor, helping customers adopt JetBrains products, overcome adoption barriers, and align outcomes with strategic goals.

You will work with account executives, support teams, and product groups to ensure customer success, identify enhancements, and present new product ideas. A willingness to travel approximately 25% is expected.