Customer Success Engineer - LATAM

OpenKrill; United States; On-site; USD 100,000 - 200,000; Full time

Job summary

JetBrains is seeking Customer Success Engineers to build strong technical relationships with customers in LATAM, working with product teams and sales to ensure our tools meet enterprise needs. You will manage a portfolio of accounts, help customers adopt JetBrains products, and provide feedback to product teams while representing customers to engineering.

You will be a trusted technical advisor, present new ideas to customers, and travel approximately 25% in a hybrid/remote work setup.

Qualifications

• Proven experience in technical consulting or other customer-facing technical roles.
• Strong English and either Portuguese or Spanish communication skills.
• Extensive experience in software development, QA, IT, DevOps, ML or related IT fields.
• Hands-on knowledge of AI/LLMs in the field of software development.
• Ability to travel approximately 25% of the time.

Responsibilities

• Work closely with Account Executives to manage a portfolio of accounts.
• Help customers adopt JetBrains products and services to achieve business outcomes.
• Be the customers’ advocate within JetBrains and provide feedback to product teams.
• Recommend product enhancements based on customer experiences.
• Present and evaluate new product ideas to customers in your portfolio.
• Stay up to date on technology trends and act as a trusted technical advisor.

Skills

Technical consulting

English proficiency

Portuguese/Spanish

Software development

AI/LLMs

Customer focus

Presentation skills

Travel ability

Job description

At JetBrains, code is our passion. Since we started in 2000, we have strived to make the most effective developer tools on earth so developers can learn fast and make amazing things happen – with code. Customer Success Engineers (CSE) are technical points of contact for JetBrains customers. They work with the JetBrains product teams and customers to ensure that the products meet the needs of our enterprise users, helping our products retain their position as the best on the market.

Many of our customers begin with a set of strategic projects that grow into sizable partnerships. We are looking for Customer Success Engineers to build great technical relationships with our customers and grow JetBrains' business with focus on Latin America (LATAM). We care deeply about our customers' success and the quality of our work. In addition to having a passion for working with others, the ideal candidate will be able to deepen our relationships with customers and serve as a technical advisor to them.

In this role, you will:

• Work closely with JetBrains Account Executives.
• Help customers adopt JetBrains products and services to achieve desired business outcomes. This responsibility may include whiteboarding and assisting with the development of architecture or providing support for overcoming technical and cultural barriers to adoption.
• Manage the technical relationships for a portfolio of accounts, and partner with other members of the account team to define and implement the account strategies.
• Be the customers’ advocate within JetBrains, representing them to the Support and Product Engineering teams, as well as other groups.
• Recommend product enhancements based on your customer experiences and the feedback you receive.
• Help product teams present and evaluate new product ideas to the customers in your portfolio.
• Act as a trusted technical advisor to customers, staying up to date on the ever-evolving state of technology both within JetBrains and in the field at large.
• Work with Sales to facilitate account expansions by developing short-term and long-term account plans that meet customer needs.

We will be happy to have you on our team if you have:

• Proven experience in technical consulting, technical customer success, or other customer-facing technical roles.
• Strong verbal and written communication skills in English and either Portuguese or Spanish.
• Extensive experience in software development, QA, IT, DevOps, ML, or any related IT field – the wider the variety of fields, the better.
• Hands-on knowledge of AI/LLMs in the field of software development.
• A passion for continually improving the customer experience.
• Exceptional presentation skills for demonstrating JetBrains products to customers.
• The ability to quickly identify and address technical and business challenges related to software development tooling.
• The ability to convey technical concepts to customers of all technical backgrounds.
• Comfort in a fast-paced and dynamic working environment.
• Experience working in or with large software development teams.
• A collaborative and team-focused mentality, with a willingness to take initiative.
• Self-direction and resourcefulness.
• The ability to travel approximately 25% of the time.

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#LI-REMOTEThis range reflects the employer’s good-faith estimate of the base salary it reasonably expects to pay for the position at the time of posting. Starting pay within the range will be determined based on job-related factors such as skills, qualifications, experience, and work location.

This position may also be eligible for additional compensation, such as an annual bonus, commission, or other incentive compensation, subject to the terms of the applicable plan or program.

The base salary range (per year) for this position in the posted work location(s) is$100,000-$200,000 USD

We are an equal opportunity employer

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