Last Mile Territory Manager - Operations, Delivery & Partnerships

Maersk; Mesa (AZ); In loco; USD 110.000 - 130.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

Descrizione del lavoro

Maersk is seeking a Last Mile Territory Manager to define, develop and manage operations and customer support programs to support Maersk's Last Mile mission and goals for service quality, customer satisfaction and profitability. Responsible for managing multiple locations and personnel at different locations.

The role involves coordinating communication between Haulers, Delivery Teams, and Client Management, ensuring procedures are followed, recruiting haulers, building vendor relations, and

Competenze

• Strong written and verbal communications skills.
• Excellent mathematical skills for discounts, interest, commissions, and calculations.
• Ability to analyze technical and scientific journals as they pertain to the business and market.
• Strong problem solving and reasoning abilities to devise creative solutions.

Mansioni

• Coordinate flow of communication between Haulers/Delivery Teams/Call Center and Local Client Management Teams.
• Provide on-site presence daily/weekly/bi-weekly to ensure procedures are followed by Haulers/Delivery Teams.
• Oversee recruiting, processing, and performance of Haulers.
• Develop and maintain relations with vendors.
• Ensure follow up on shipping discrepancies, damaged goods and in-home damage claims.
• Interface with end customers to ensure effective in-home delivery.
• Maintain monthly operation reports including statistics and customer service scores.
• Other duties as assigned.

Conoscenze

Communication skills

Mathematical ability

Analytical mindset

Problem solving

Descrizione del lavoro

Maersk is seeking a Last Mile Territory Manager to define, develop and manage operations and customer support programs to support Maersk's Last Mile mission and goals for service quality, customer satisfaction and profitability. Responsible for managing multiple locations and personnel at different locations.

The role involves coordinating communication between Haulers, Delivery Teams, and Client Management, ensuring procedures are followed, recruiting haulers, building vendor relations, and