Last Mile Site Manager

APM Terminals; Tracy (CA); On-site; USD 90,000 - 96,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

Job summary

Maersk is seeking a Last Mile Site Manager in Tracy, CA to define, develop and manage operations and customer support programs to support and meet Maersk Last Miles mission and goals for service quality, customer satisfaction and profitability. Responsible for managing multiple locations and managing personnel at different locations.

You will coordinate flow with Haulers/Delivery Teams/Call Center and Local Client Management Teams, maintain on-site presence, oversee recruiting and performance of

Qualifications

• Last Mile management experience is required.
• On-site leadership of operations and customer support programs.
• Ability to coordinate multiple stakeholder teams and sites.

Responsibilities

• Coordinate flow between haulers, delivery teams, call center and local management.
• Maintain on-site presence to ensure procedures are followed daily/weekly.
• Oversee recruiting, processing and performance of haulers.
• Develop and maintain vendor relations.
• Track shipping discrepancies, damaged goods and in-home delivery accuracy.
• Interface with end customers to ensure effective in-home delivery.
• Maintain monthly operation reports with service scores.

Skills

Communication skills

Mathematical skills

Analytical mindset

Problem solving

Job description

About Us:

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you! We are an integrated logistics company responsible for moving 20% of global trade annually. With a dedicated team of over 110,000 employees across 130 countries, we go all the way to connect and simplify global trade, and help our customers grow and thrive. Maersk Ground Freight (MGF) offers transportation services like FTL (Full Truckload), LTL (Less Than Truckload), brokerage, cross-border trucking, groupage, and sortation hubs, connecting Maersk or Customer warehouses or depots or cross‑dock/consolidation/deconsolidation facilities through a robust network led by best‑in‑class operations and technology. This integrated network will service multi‑channels like B2B, B2C, B2B2C, e‑commerce, direct to store, dropship, returns, and more, leveraging asset‑based, asset‑light, and non‑asset models.

Last Mile Site Manager – Tracy, CA

Last Mile management experience is required.

Job Summary: The job of the Last Mile Site Manager is to define, develop and manage operations and customer support programs to support and meet Maersk Last Miles mission and goals for service quality, customer satisfaction and profitability. Responsible for managing multiple locations and managing personnel at different locations.

Essential Functions:

• Responsible for coordinating flow for communication between Haulers/Delivery Teams/Flatbed Drivers, Call Center and Local Client Management Teams


• Provides on‑site presence on daily, weekly, or bi‑weekly basis to ensure Haulers/Delivery Teams are following procedures


• Oversight recruiting, processing, and performance of Haulers


• Develops and maintains relations with vendors


• Ensures follow up on shipping discrepancies, damaged goods and in‑home damage claims


• Interfaces with end customers to ensure effective in‑home delivery for customers


• Maintains monthly operation reports that include statistics and customer service scores


• Other duties as assigned

Skills & Competencies:

• Strong written and verbal communications skills


• Excellent mathematical skills, with the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume


• Ability to analyze technical and scientific journals as they pertain to the business and market


• Strong problem solving and reasoning abilities to deal with a variety of problems and come up with creative solutions

Company Benefits:

• Medical


• Dental


• Vision


• 401k + Company Match


• Employee Assistance Program


• Paid Time Off


• Flexible Work Schedules (when possible)


• And more!

Pay Range:

$90,000-$96,000 salary. The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Equal Opportunity & Diversity Statement

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

Company Background

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end‑to‑end offering of products and digital services, seamless customer engagement and a superior end‑to‑end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.