Last Mile SP&E Operations Engineer—Strategic Programs

Amazon Inc.; Factoria (WA); On-site; USD 69,000 - 115,000; Full time

Job summary

Amazon.com Services LLC is seeking an Operations Engineer on the SP&E (Strategic Programs & Engineering) team to bridge field operations and engineering. You will own feedback loops, dashboards, and lifecycle processes to drive continuous Last Mile improvements across the network.

The role emphasizes turning operational pain points into actionable engineering requirements, delivering structured handoffs, and partnering with Engineering, Planning, Operations, and Materials Handling to establish

Qualifications

• 5+ years of industrial/operations/manufacturing engineer or project engineer experience.
• Bachelor's degree required.
• Experience leading cross-functional teams across engineering, operations, and field execution through launch readiness and go-live phases.
• Knowledge of AutoCAD, VBA, and SQL is a plus.

Responsibilities

• Source and prioritize engineering problems by filtering operational listening tools and escalating high-impact issues.
• Own and maintain consolidated operational dashboards (e.g., Pulse Dashboard) showing program health, risk, and milestones.
• Translate operational pain points into actionable engineering requirements with structured handoffs.
• Manage the master lifecycle template and stage-gate criteria from engineering through launch.
• Build and maintain signal-filtering tools and reporting mechanisms to surface engineering solutions.
• Conduct module audits, root-cause deep dives, and engineering design reviews to translate findings into recommendations.
• Facilitate cross-functional reviews to align stakeholders on design decisions, process changes, and deployment standards.
• Build relationships across Engineering, Planning, Operations, and Materials Handling to align on standards and solutions.

Skills

Strong analytical skills

Effective communicator

Ambiguity management

Education

Bachelor's degree

Tools

AutoCAD

VBA

SQL

Job description

Amazon.com Services LLC is seeking an Operations Engineer on the SP&E (Strategic Programs & Engineering) team to bridge field operations and engineering. You will own feedback loops, dashboards, and lifecycle processes to drive continuous Last Mile improvements across the network.

The role emphasizes turning operational pain points into actionable engineering requirements, delivering structured handoffs, and partnering with Engineering, Planning, Operations, and Materials Handling to establish