Last Mile Ops: Strategic Program Lead

Amazon Inc.; Bellevue (WA); On-site; USD 104,000 - 160,000; Full time

Job summary

Amazon's Last Mile Rental (LMR) team is seeking a Sr. Program Manager to own end‑to‑end programs across vendor management, capacity planning, and cross‑functional strategy.

You will partner with internal Amazon teams and external FMCs to ensure timely, scalable deployment of fleet resources and drive continuous improvement in operations. You will analyze performance data, craft Weekly Business Review narratives, and present data‑driven updates to senior leadership.

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.

Responsibilities

• Vendor Management: Oversee day-to-day relationships, performance of LMR vendors, external partners; holding vendors accountable to SLAs and drive continuous improvement.
• Capacity Planning & Deployment: Support strategic planning for LMR fleet capacity, vehicle deployment, and resource allocation across the network.
• Cross‑Functional Coordination: Serve as the connective tissue across a constellation of Amazon Global Fleet & Products teams such as: Fleet Planning, In life Services, Re‑deployment, Procurement, Deployment; as well as external FMC teams — ensuring alignment, surfacing risks, and driving resolution.
• Program Execution: Lead implementation of projects impacting broader LMR operations, from requirements gathering through execution and post‑launch review.
• Data Analysis & Reporting: Analyze LMR performance metrics including utilization rates, vendor performance, and fleet health; generate Weekly Business Review (WBR) narratives with structured Highlights, Lowlights, and Actions.
• Stakeholder Communication: Draft and deliver concise, data‑driven updates to Amazon senior leadership and cross‑functional partners; maintain visibility on open items and ensure nothing falls through the cracks.
• Process Improvement: Identify and close coordination gaps; build scalable processes and documentation (SOPs, Process Review documents, Business Review documents, Annual/3Y Plan documents, and budget planning) to improve operational efficiency.

Skills

Program management

Data-driven

Stakeholder communication

Education

Master's or MBA

Tools

AI tools knowledge

Job description

Amazon's Last Mile Rental (LMR) team is seeking a Sr. Program Manager to own end‑to‑end programs across vendor management, capacity planning, and cross‑functional strategy.

You will partner with internal Amazon teams and external FMCs to ensure timely, scalable deployment of fleet resources and drive continuous improvement in operations. You will analyze performance data, craft Weekly Business Review narratives, and present data‑driven updates to senior leadership.