Last-Mile Operations Specialist

A.P. Moller - Maersk; Lathrop (CA); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules (when possible

And more!

Job summary

Maersk is seeking an Operations Support Associate to bolster Last Mile delivery services and support day-to-day dispatch activities. You will work with delivery teams, Macy's customers, and providers to ensure timely communication and compliant operations.

The role emphasizes strong communication, detail orientation, and the ability to multitask in a fast-paced environment. Schedule is Tuesday–Saturday, 8:00am–4:30pm, on-site in California.

Qualifications

• High School Diploma or GED required.
• 1-2 years of experience in customer service, operations support, administrative support, logistics, or related field.
• Strong verbal and written communication with customers and internal teams.
• Proficiency in Microsoft Office including Outlook, Excel, Word, and Teams.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills with attention to detail and accuracy.
• Experience with data entry, records maintenance, and compiling operational information.
• Ability to solve problems, exercise sound judgment, and make informed decisions with minimal supervision.
• Remain calm, professional, and solution-oriented when handling customer concerns and time-sensitive situations.
• Dependable, trustworthy, and able to handle confidential business information.

Responsibilities

• Answer inbound calls, emails, and messages with a high level of customer service.
• Monitor daily delivery operations and track progress of delivery teams for on-time service.
• Manage escalations with customers, drivers, and partners promptly and professionally.
• Communicate updates, delays, and exceptions to internal stakeholders.
• Perform real-time audits of delivery activity and operational data; escalate as needed.
• Assist with administrative duties including email, reporting, scheduling, filing, and records.
• Ensure compliance with SOPs and report exceptions to management.
• Exercise sound judgment and independent decision-making during periods of limited supervision.
• Utilize TMS, routing software, Microsoft Office, and other platforms to support daily activities.
• Prioritize multiple tasks and maintain accuracy in a fast-paced setting.
• Foster effective communication across delivery teams, partners, customers, and internal stakeholders.
• Maintain professionalism and composure in time-sensitive situations.

Skills

Customer service

Operations support

Administrative support

Logistics

Data entry

Microsoft Office

Verbal and written communication

Multitasking

Education

High School Diploma or GED

Tools

Transportation Management Systems

Routing software

Microsoft Office Suite

Job description

Maersk is seeking an Operations Support Associate to bolster Last Mile delivery services and support day-to-day dispatch activities. You will work with delivery teams, Macy's customers, and providers to ensure timely communication and compliant operations.

The role emphasizes strong communication, detail orientation, and the ability to multitask in a fast-paced environment. Schedule is Tuesday–Saturday, 8:00am–4:30pm, on-site in California.