Last-Mile Operations Manager

Amazon Inc.; Wixom (MI); On-site; USD 91,000 - 137,000; Full time

Job summary

Amazon.com Services LLC is seeking an Operations Manager to lead a team of salaried and hourly staff, drive safety, quality and delivery performance, and implement data-driven improvements across the operation in Wixom, MI.

You will mentor your team, manage cross-functional collaboration with Safety, HR and Loss Prevention, and deliver on customer promises while navigating shifting schedules, including weekends and overnight shifts.

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Responsibilities

• Support, mentor, and motivate your team.
• Lead large-scope projects with site and regional impact.
• Create and implement productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance.
• Manage safety, quality, productivity, and customer delivery promises.
• Collaborate with all support teams including Safety, Ops Integration, Loss Prevention and Human Resources to develop plans to meet business objectives.
• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs.
• Work in an environment where the noise level varies and is subject to variable temperatures and weather (delivery stations include outside loading departments, and grocery locations include refrigerated environments).
• Work a flexible schedule (weekends and/or overnight shifts).

Skills

Employee management

Performance management

Flexible schedule

Education

Bachelor's degree or equivalent

Job description

Amazon.com Services LLC is seeking an Operations Manager to lead a team of salaried and hourly staff, drive safety, quality and delivery performance, and implement data-driven improvements across the operation in Wixom, MI.

You will mentor your team, manage cross-functional collaboration with Safety, HR and Loss Prevention, and deliver on customer promises while navigating shifting schedules, including weekends and overnight shifts.