Laser Field Service Engineer — Eastern Time Zone

MKS Instruments; Andover (MA); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Life insurance

Disability insurance

12 paid holidays

Sick time

15 paid vacation days

Parental leave

Job summary

MKS Instruments is seeking a Field Service Engineer to support high-tech laser systems, motion stages and vacuum products across North America. The role requires hands-on installation, diagnostic and repair of ultra-short pulse laser systems and related subsystems.

You will train customers and interface with both clients and factory teams on technical matters. The position emphasizes travel across North America, excellent troubleshooting, and strong communication.

Qualifications

• Associate's degree or equivalent combination of education and experience.
• 5+ years of related practical experience including experience with lasers and laser systems
• Exceptional troubleshooting skills with new electrical, mechanical and optical systems
• Excellent interpersonal and communication skills
• Ability to assume new tasks and responsibilities, self-manage, and schedule working time with minimal supervision
• High degree of proficiency in PC skills including MS Office, SAP, and data analysis applications
• Ability and willingness to travel to customer sites across North America during normal business weeks.

Responsibilities

• System installation, diagnose and repair of ultra short pulse laser systems, optical alignment and installation and troubleshooting of electromechanical subassemblies.
• Maintain operational functionality of scientific and industrial laser equipment.
• Instruct customers in the operation and maintenance of the system.
• Serves as company interface with customer and factory on administrative and technical matters.
• Determines methods and procedures on new assignments.
• Other duties may be assigned and could include shift, weekend and on-call coverage.
• USA and International travel is a requirement for customer support and for training on our products.

Skills

Associate degree

Lasers experience

Troubleshooting

Interpersonal skills

Self-management

MS Office

SAP

Data analysis

Travel readiness

Education

Bachelor's degree

Certification (preferred)

Tools

MS Office

SAP

Data analysis tools

Job description

MKS Instruments is seeking a Field Service Engineer to support high-tech laser systems, motion stages and vacuum products across North America. The role requires hands-on installation, diagnostic and repair of ultra-short pulse laser systems and related subsystems.

You will train customers and interface with both clients and factory teams on technical matters. The position emphasizes travel across North America, excellent troubleshooting, and strong communication.