Field Service Engineer - Eastern Time Zone

MKS Instruments, Inc.; Andover (MA); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid holidays

Paid vacation

Parental leave

Job summary

MKS Instruments, Inc. is seeking a Field Service Engineer to support high-tech laser systems, motion stages and vacuum products. The role focuses on installation, repair, alignment, and on-site customer support across North America and internationally.

Ideal candidates will have an Associate degree (Bachelor's preferred) and 5+ years of laser experience, with strong troubleshooting and communication skills. Expect travel and a dynamic, customer-facing environment with comprehensive benefits.

Qualifications

• 5+ years of related practical experience including lasers and laser systems.
• Strong troubleshooting skills for electrical, mechanical, and optical systems.
• Excellent interpersonal and communication skills; able to work with customers.
• Willingness to travel to customer sites across North America.
• Proficient PC skills: MS Office, data analysis applications.

Responsibilities

• Install, diagnose and repair ultra short pulse laser systems.
• Perform optical alignment and troubleshooting of electromechanical subassemblies.
• Instruct customers in operation and maintenance of the system; troubleshoot and repair.
• Interact with customers and factory on administrative and technical matters; may include shift, weekend, or on-call coverage.

Skills

Laser systems experience

Troubleshooting

Customer interaction

Travel willingness (NA)

MS Office/SAP/Data analysis

Self-management

Education

Associate degree or equivalent

Bachelor's degree or certification preferred

Tools

SAP

Job description

Preferred location for this position will be located in the Eastern Time Zone You will make an Impact By: Our Global Field Service team is a diverse group of technical professionals who engage with the broadest range of customers. If you have a passion for providing best-in-class field service and great customer experience, we invite you to join us. We are looking for an exceptional Field Service Engineer covering high-tech production systems, lasers, motion stages and vacuum products of MKS Instruments. The primary focus of this position is the support of lasers and amplifier systems for scientific and industrial applications.

Essential Duties and Responsibilities

System installation, diagnose and repair of ultra short pulse laser systems, optical alignment and installation and troubleshooting of electromechanical subassemblies. Maintain operational functionality of scientific and industrial laser equipment. Instruct customers in the operation and maintenance of the system. Serves as company interface with customer and factory on administrative and technical matters. Determines methods and procedures on new assignments. Other duties may be assigned and could include shift, weekend and on-call coverage. USA and International travel is a requirement for customer support and for training on our products.

Skills You Bring

Associate’s degree, or equivalent combination of education and experience. Bachelor's degree and/or applicable Certification are preferred. 5+ years of related practical experience including experience with lasers and laser systems Exceptional troubleshooting skills with new electrical, mechanical and optical systems Excellent interpersonal and communication skills Ability to assume new tasks and responsibilities, self-manage, and schedule working time with minimal supervision High degree of proficiency in PC skills including MS office, SAP, and data analysis applications Ability and willingness to travel to customer sites across North America during normal business weeks.

In addition to the above responsibilities, the following are considered material job duties of the position:

• Ability to take and follow directions and instructions.
• Ability to interact with other employees, customers, suppliers, vendors, or the public, in a safe, professional, and respectful manner.
• Access to sensitive and confidential business systems and software, personally identifying information, the company’s financial information, and/or the ability to maintain physical security and safety.
• Because this position involves the above material job duties, trustworthiness, reliability, and good judgment also are material job duties.

Compensation and Benefits

Salary Pay Range: $ 85,000.00 - 115,000.00 per year. This range is a good faith estimate of the expected salary range for this position, based on a wide range of factors including qualifications, experience and training, operational and business needs and other considerations permitted by law. Bonus: This position is eligible for a discretionary annual bonus, in an amount to be determined by MKS [or as applicable]. Benefits: MKS offers a comprehensive benefits package, including health insurance coverage (medical, dental and vision), 401(k) with company match, life and disability insurance, 12 paid holidays, sick time, 15 paid vacation days, [6 weeks fully paid] parental leave, adoption assistance and tuition reimbursement [and for participation in any stock programs, signing bonus, etc. MKS will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers.

Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be “U.S. persons.” “U.S. persons” are generally defined as U.S. citizens, noncitizen nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees.

MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business. MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: [e-mail] .

If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role At MKS, it's all about courage, big ideas, and a serious passion for innovation. Winning here is about exploring possibilities, taking action, and solving our customers’ toughest challenges. It's not just a job – it's what you make of it. While you shape your role and make it unique, we invest in you with on-the-job and formal training, as well as educational assistance. Curiosity is key at MKS - ask questions, own your path. Our success comes from celebrating the unique skills, diverse perspectives, and lived experience of employees from over 100 countries. The goal is to make sure that everyone feels that they belong. Diversity isn't just a nice-to-have; making sure everyone feels included is a big deal for us. Our group of ~10,000 employees serves semiconductor manufacturing, electronics and packaging, and specialty industrial markets. With over 3,800 patents, our products are enabling advancements in 5G, renewable energy & storage, artificial intelligence, cloud technology, and big data. We're the behind-the-scenes support for some amazing technology. MKS Inc., enables technologies that transform our world.

MKS Inc, Product Overview