Laser Field Service Engineer

HSG Laser US; United States; On-site; USD 44,000 - 50,000; Full time

Job summary

HSG Tech Inc., the US arm of HSG Laser, seeks a Service Engineer to train, install and maintain high-power 6KW+ laser machinery in our Chicago showcase space and for US customers. You will report to the Service Manager in the US and travel as needed to complete installations and maintenance tasks, ensuring safety and quality standards are met.

The role emphasizes effective problem solving, customer satisfaction, and collaboration with Sales, Marketing, Finance, Customer Service and R&D teams.

Qualifications

• Two years of working experience in related industry.
• Fiber laser experience highly preferred.
• Knowledge of installation, debugging and maintenance of 6KW+ equipment.
• Ability to read circuit diagrams.
• Strong communication and teamwork skills.

Responsibilities

• Provide key objective management: proper machinery installation, proper accessory management, and understanding service data.
• Optimize work order organization, safe tool use, and customer data reporting.
• Demonstrate understanding of expense reimbursement documentation and customer service evaluations.
• Partner with internal Sales, Marketing, Finance, Customer Service and R&D teams to support stakeholder objectives.
• On-time completion of equipment installation, commissioning and maintenance tasks following safety and quality guidelines.
• Analyze and find root causes of maintenance impediments, debug system errors and propose improvements.
• Prepare trainings regarding technical processes and company regulation for staff.
• Conduct monthly customer visits for routine service maintenance and promote value-add services.
• Provide one-to-one training for new service team members.

Skills

Fiber laser experience

Installation & maintenance

Circuit diagrams understanding

Communication skills

Tools

CAD/SOLIDWORKS

Job description

HSG Tech Inc. is an American Subsidiary of HSG Laser who is a fast-growing supplier in the global metal forming solution industry. We believe intelligent manufacturing changes future. Customers in 100+ countries have used and recognized our equipment and service. Please visit the web site for details about HSG: www.hsglaser.com

About the Role

The Service Engineer position is the primary point of contact responsible for training, installation and maintenance of all HSG tech machinery in our Chicago showcase space and equipment purchased by HSG Tech customers in the US region. Reporting directly to the Service Manager in the US, this position will manage technical issues, maintain customer satisfaction, provide monthly maintenance support, promote value add-on services and provide training support. Business travel will be a requirement for this position.

Responsibilities

• Provide key objective management (proper machinery installation, proper accessory management and proper understanding of service data)
• Optimize work order organization, safe tool use and customer data reporting.
• Demonstrate understanding of expense reimbursement documentation and customer service evaluations
• Partner with internal Sales, Marketing, Finance, Customer Service and R&D teams to support stakeholder objectives
• On-time completion of equipment installation, commission and maintenance tasks while following the company's strict safety and quality guidelines
• Analyze and find root cause of maintenance impediments, debug system errors and propose system improvements.
• Participate and prepare company held trainings regarding technical process, company regulation and technician job duties.
• Conduct customer visits monthly for routine service maintenance while promoting related value add-on services.
• Provide one-to-one training and guidance for new hired service team members.

Qualifications

• Two years of working experience in related industry (Fiber Laser experience highly preferred)
• Technical know-how: installation, debugging and maintenance on 6KW+ equipment
• Comprehension of circuit diagrams
• Familiar with CAD or SOLIDWORKS design software
• Familiar with mechanical principles
• Detail & deadline-oriented; well organized
• Excellent verbal and written communication skills
• Good interpersonal skills; ability to interact with staff across matrix partners

Job level and pay is dependent on experience. Pay ranges and level progressions:

• Service Technician ($32-36 hourly)

HSG is committed to ensuring equal employment opportunities to all qualified persons without regard to race (including associated hairstyles), color, religion, sex, gender identity, sexual orientation, national origin, ancestry, citizenship status, age, marital status, genetic information, military status, unfavorable discharge from military service, order of protection status, pregnancy, arrest record, disability, or any other status protected by applicable law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. HSG participates in E-Verify and conducts pre-employment drug testing and background checks as part of our hiring process.