Parts Sales Representative

HSG Tech Inc.; Geneva (IL); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

HSG Tech Inc. is seeking a Service Engineer for aftermarket parts sales, handling inquiries, pricing analysis, quotations, orders, and logistics to ensure timely delivery.

The role drives revenue, maintains customer relationships, and supports service operations, with travel up to 20% and a focus on growth.

Qualifications

• 3-5 years of experience in parts sales, aftermarket sales, or industrial customer service.
• Experience in industrial equipment, machinery, or manufacturing environment preferred.
• Strong customer service and communication skills.
• Ability to interpret basic technical documentation or parts manuals is a plus.
• Proficiency with ERP systems and Microsoft Office.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• 20% travel is required for this role.

Responsibilities

• Respond to customer inquiries regarding spare parts, pricing, and availability in a timely manner.
• Prepare and issue parts quotations and follow up to convert quotation into orders.
• Process customers orders and coordinate with internal teams to ensure accurate and timely fulfillment
• Work closely with the logistics team to manage order shipments and delivery schedules
• Support proactive parts sales by identifying opportunities for replacement parts, spare parts packages, and maintenance kits
• Proactively identify opportunities to increase spare parts sales and promote recommended spare parts packages
• Coordinate with the logistics team to align inventory levels with parts sales demand and ensure timely order fulfillment
• Coordinate with service engineers and sales teams to identify additional parts sales opportunities
• Maintain strong relationships with customers and distributors and provide excellent support
• Track and report parts sales performance and market feedback to management

Skills

Customer service

Pricing & quotations

Logistics coordination

Communication

Travel readiness

Tools

ERP systems

Microsoft Office

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About the Company

HSG Tech Inc. is an American Subsidiary of HSG Laser who is a fast-growing supplier in the global metal forming solution industry. We believe intelligent manufacturing changes future. Customers in 100+ countries have used and recognized our equipment and service. Please visit the web site for details about HSG: www.hsglaser.com

About the Role

The Service Engineer position is responsible for aftermarket parts sales by managing customer inquiries, analyzing pricing, preparing quotations, processing orders, and coordinating logistics to ensure timely delivery. Thi role plays a key part in driving revenue, maintaining strong customer relationships, and supporting service operations.

Responsibilities

• Respond to customer inquiries regarding spare parts, pricing, and availability in a timely manner
• Prepare and issue parts quotations and follow up to convert quotation into orders
• Process customers orders and coordinate with internal teams to ensure accurate and timely fulfillment
• Work closely with the logistics team to manage order shipments and delivery schedules
• Support proactive parts sales by identifying opportunities for replacement parts, spare parts packages, and maintenance kits
• Proactively identify opportunities to increase spare parts sales and promote recommended spare parts packages

Secondary Responsibilities:

• Proactively identify opportunities to increase spare parts sales and promote recommended spare parts packages
• Coordinate with the logistics team to align inventory levels with parts sales demand and ensure timely order fulfillment
• Coordinate with service engineers and sales teams to identify additional parts sales opportunities
• Maintain strong relationships with customers and distributors and provide excellent support
• Track and report parts sales performance and market feedback to management

Qualifications

• 3-5 years of experience in parts sales, aftermarket sales, or industrial customer service
• Experience in industrial equipment, machinery, or manufacturing environment preferred
• Strong customer service and communication skills
• Ability to interpret basic technical documentation or parts manuals is a plus
• Proficiency with ERP systems and Microsoft Office
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• 20% travel is required for this role

Target Annual Commissions in addition to base annual compensation is $21,750.00 to $30,000.00.

HSG is committed to ensuring equal employment opportunities to all qualified persons without regard to race (including associated hairstyles), color, religion, sex, gender identity, sexual orientation, national origin, ancestry, citizenship status, age, marital status, genetic information, military status, unfavorable discharge from military service, order of protection status, pregnancy, arrest record, disability, or any other status protected by applicable law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

HSG participates in E-Verify and conducts pre-employment drug testing and background checks as part of our hiring process.