Remote Laser Field Service Engineer - Install & Maintain

HSG Tech Inc.; United States; Remote; USD 44,000 - 76,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Job summary

HSG Tech Inc. is seeking a Service Engineer to train, install and maintain HSG tech machinery across the US, with frequent travel to customer sites. You will report to the Service Manager in the US and mentor junior staff while ensuring safety and quality guidelines are followed.

The role requires hands-on technical skills, CAD/SOLIDWORKS familiarity, strong communication, and the ability to work with cross-functional teams to meet customer needs.

Qualifications

• Two years of working experience in the related industry (Fiber Laser experience preferred).
• Technical know-how: installation, debugging and maintenance on 6KW+ equipment.
• Comprehension of circuit diagrams.
• Familiar with CAD or SOLIDWORKS design software.
• Detail- and deadline-oriented; well organized.
• Excellent verbal and written communication skills.

Responsibilities

• Provide key objective management (proper machinery installation, proper accessory management and proper understanding of service data).
• Optimize work order organization, safe tool use and customer data reporting.
• Demonstrate understanding of expense reimbursement documentation and customer service evaluations.
• Partner with internal Sales, Marketing, Finance, Customer Service and R&D teams to support stakeholder objectives.
• On-time completion of equipment installation, commission and maintenance tasks while following the company's strict safety and quality guidelines.
• Analyze and find root cause of maintenance impediments, debug system errors and propose system improvements.
• Participate and prepare company held trainings regarding technical process, company regulation and technician job duties.
• Conduct customer visits monthly for routine service maintenance while promoting related value add-on services.
• Provide one-to-one training and guidance for new hired service team members.

Skills

Technical installation

Debugging

Maintenance

Circuit diagrams understanding

Communication skills

Interpersonal skills

Tools

CAD

SOLIDWORKS

Job description

HSG Tech Inc. is seeking a Service Engineer to train, install and maintain HSG tech machinery across the US, with frequent travel to customer sites. You will report to the Service Manager in the US and mentor junior staff while ensuring safety and quality guidelines are followed.

The role requires hands-on technical skills, CAD/SOLIDWORKS familiarity, strong communication, and the ability to work with cross-functional teams to meet customer needs.