Large Loss Restoration PM: On‑Site White‑Glove Concierge

SERVPRO of Howard County; Elkridge (MD); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive Compensation

Excellent Benefits

Career progression

Job summary

SERVPRO Team Holland is seeking a Large Loss Restoration Project Manager to lead on-site response and deliver a one-stop restoration service for customers. You will own the entire customer experience, coordinating production, estimates, and communications with insurance partners.

Ideal candidates bring 3+ years in restoration project management, 2+ years handling large losses, and IICRC water/ASD certifications. On-call availability and a valid driver’s license are required.

Qualifications

• Willing to be on-call 24/7.
• Valid driver’s license required.
• High school diploma or GED; associate/bachelor preferred.
• At least 3 years of project management in restoration.
• At least 2 years of hands-on experience with large losses.
• IICRC water and ASD certifications preferred.

Responsibilities

• Own the job from day one, create an action plan for production, and prepare estimates.
• Collaborate with on-site POC, production crews, insurance partners and subcontractors.
• Liaise between divisions to service the customer and provide updates.
• Promote and represent SERVPRO’s brand as the preferred service provider.
• Own documentation for site records and client billing requirements.
• Maintain written communication with customers, teammates, vendors, and insurers.

Skills

On-call availability

Project management

Customer service

Relationship building

Education

High school diploma/GED

Associate degree

Bachelor’s degree

Job description

SERVPRO Team Holland is seeking a Large Loss Restoration Project Manager to lead on-site response and deliver a one-stop restoration service for customers. You will own the entire customer experience, coordinating production, estimates, and communications with insurance partners.

Ideal candidates bring 3+ years in restoration project management, 2+ years handling large losses, and IICRC water/ASD certifications. On-call availability and a valid driver’s license are required.