Large Loss Restoration Project Manager

SERVPRO of Howard County; Elkridge (MD); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive Compensation

Excellent Benefits

Career progression

Job summary

SERVPRO Team Holland is seeking a Large Loss Restoration Project Manager to lead on-site response and deliver a one-stop restoration service for customers. You will own the entire customer experience, coordinating production, estimates, and communications with insurance partners.

Ideal candidates bring 3+ years in restoration project management, 2+ years handling large losses, and IICRC water/ASD certifications. On-call availability and a valid driver’s license are required.

Qualifications

• Willing to be on-call 24/7.
• Valid driver’s license required.
• High school diploma or GED; associate/bachelor preferred.
• At least 3 years of project management in restoration.
• At least 2 years of hands-on experience with large losses.
• IICRC water and ASD certifications preferred.

Responsibilities

• Own the job from day one, create an action plan for production, and prepare estimates.
• Collaborate with on-site POC, production crews, insurance partners and subcontractors.
• Liaise between divisions to service the customer and provide updates.
• Promote and represent SERVPRO’s brand as the preferred service provider.
• Own documentation for site records and client billing requirements.
• Maintain written communication with customers, teammates, vendors, and insurers.

Skills

On-call availability

Project management

Customer service

Relationship building

Education

High school diploma/GED

Associate degree

Bachelor’s degree

Job description

SERVPRO Team Holland is hiring a Large Loss Restoration Project Manager for all its franchises in the central portion of Maryland.

Benefits

• Competitive Compensation
• Excellent Benefits
• Career progression
• Professional development

And more!

As the Large Loss Restoration Project Manager, you will respond and take immediate action to ensure the customer is educated on the process, services of Team SERVPRO, and look to sell all aspects of the job. You will own the entire experience and be onsite within 2hrs of the loss. Our customers wants the one stop full-service shop and you are there to deliver it. This front-line production manager MUST be comfortable executing an immediate plan of action and be ready to get to work.

Key Responsibilities

• Right out of the gate you are to own the job, be present, create a plan of action for production and be prepared for either a traditional estimate or a time and material process.
• Know how to collaborate with on site POC, production crews, insurance partners and any subcontractors that may be needed to facilitate the drying process and exceed the customers expectations
• Be the liasion between all the divisions with your sole purpose being to serve the customer and streamline their process and provide them continual updates through the restoration process
• We are asking that you sell the best brand in the business and the only choice for all of their services
• Own all of the documentation that will culminate into a thorough collection of job site documentation that will support the services provided and ensure proper client requirements and billing process
• Maintain written communication with customers, teammates, vendors, and insurance representatives
• Do you have what it takes to deliver a full service white glove concierge experience to our customers?
• The buck will stop with you on these large loss projects

When large losses are not going on you will ensure operational readiness. In addition, you will be utilized on other residential losses as a mitigation supervisor and training/mentoring current staff on company software, hands-on technician training.

Position Requirements

• Willing to be on-call and respond 24/7
• Valid driver's license
• High school diploma/GED; Associate degree or Bachelor’s degree preferredAt least 3 years of project management in the restoration industry
• At least 2 years of hands on industry experience on large commercial and residential losses
• IICRC certifications in water and ASD preferred
• 2 years experience in the management of time and material jobs

Skills/Physical Demands/Competencies

• Ability to successfully complete a background check subject to applicable law

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.