Strategic Language Services Vendor Lead

Advocate Health; Winston-Salem (NC); Hybride; USD 115 000 - 155 000; Plein temps

Résumé du poste

Advocate Health seeks an experienced Vendor Manager to lead our language services vendor program. You will oversee interpreter agencies, manage SLAs, and drive cost optimization through strategic negotiations and volume management.

In this role you will develop vendor scorecards, ensure regulatory compliance, and collaborate with legal, procurement, and compliance teams. Hybrid work model with enterprise-scale responsibilities and leadership reporting to AVP-level executives.

Qualifications

• Bachelor's degree in business, supply chain management, healthcare administration, or related field.
• Master's degree in business administration, supply chain management, or healthcare administration (preferred).
• 7+ years of vendor management experience in healthcare with enterprise-scale programs.
• Certifications in vendor management or procurement are preferred.

Responsabilités

• Lead the enterprise vendor management strategy and program for language services vendors.
• Oversee vendor selection, qualification, and contracting processes for interpreter agencies and translation vendors.
• Monitor vendor performance against SLAs, quality standards, and contracts.
• Drive cost optimization through negotiations, volume management, and rate analysis.
• Manage third-party interpreter agency relationships to ensure quality and compliance.
• Develop and maintain vendor scorecards and performance dashboards.
• Ensure vendor compliance with regulatory standards and credentialing policies.
• Coordinate with Control Tower on utilization, escalation, and coverage gaps.
• Lead vendor onboarding, credentialing, and ongoing compliance checks.
• Negotiate contracts and amendments with vendor partners.
• Analyze vendor cost data, utilization, and ROI to inform decisions.
• Collaborate with legal, procurement, and compliance teams on contracting and risk.
• Report vendor performance and cost trends to AVP leadership.
• Drive continuous improvement in vendor quality through performance plans.

Connaissances

Vendor management

Contract negotiation

Cost optimization

Vendor performance

Regulatory compliance

Stakeholder management

Data analysis

Risk management

Communication & leadership

Project management

Formation

Bachelor's degree in business / supply chain / healthcare administration

Master's degree in business / supply chain / healthcare administration

Certifications: CPSM / CPM or similar

Description du poste

Advocate Health seeks an experienced Vendor Manager to lead our language services vendor program. You will oversee interpreter agencies, manage SLAs, and drive cost optimization through strategic negotiations and volume management.

In this role you will develop vendor scorecards, ensure regulatory compliance, and collaborate with legal, procurement, and compliance teams. Hybrid work model with enterprise-scale responsibilities and leadership reporting to AVP-level executives.