Language Services Dispatcher - Interpreter Scheduling

Veterans in Healthcare; Spartanburg (SC); On-site; USD 40,000 - 52,000; Full time

Job summary

Spartanburg Regional Healthcare System in Spartanburg, South Carolina, is seeking a Language Services Dispatcher to manage the 6TALK interpreter line and schedule interpreters for patient locations. You will coordinate with contract agencies to provide backup when interpreters are unavailable and maintain monthly schedules under the department manager.

The role requires a High School graduate with 2–3 years of dispatch experience and strong verbal/written communication.

Qualifications

• High School Graduate required.
• Two to three (2-3) years' experience in a similar dispatching position required.
• College courses or Associate's Degree in Healthcare or Business preferred.

Responsibilities

• Manage and organize multiple monthly interpreter schedules in a fast-paced environment.
• Coordinate with Administrative Assistant and Medical Interpreters.
• Build relationships with SRHS departments to provide timely interpreter requests.
• Communicate effectively with various departments, orally and in writing.
• Schedule interpreter requests and resolve information inconsistencies for non-English or hard-of-hearing patients.
• Oversee day-to-day scheduling and report issues to Administrative Assistant and Manager.
• Use Midas interpreter reports and Epic Cadence for scheduling.
• Ensure interpreters follow department SOPs for appointment times and conduct.
• Answer calls from the 6TALK line for emergency language services.

Skills

Dispatch coordination

Verbal communication

Written communication

Interpersonal skills

Customer relations

Education

High School Diploma

Associate's Degree (preferred)

Tools

Midas interpreter reports

Epic Cadence

Job description

Spartanburg Regional Healthcare System in Spartanburg, South Carolina, is seeking a Language Services Dispatcher to manage the 6TALK interpreter line and schedule interpreters for patient locations. You will coordinate with contract agencies to provide backup when interpreters are unavailable and maintain monthly schedules under the department manager.

The role requires a High School graduate with 2–3 years of dispatch experience and strong verbal/written communication.