Language Access Lead - Healthcare & Compliance

Jobtailor; Des Moines (IA); On-site; USD 60,000 - 85,000; Full time

Job summary

MercyOne is seeking a Language Access Services Coordinator to lead the coordination and continuous improvement of language access across MercyOne facilities. You will oversee in-person, video remote, and telephonic interpretation services, manage interpreter scheduling, and ensure regulatory compliance.

The role requires a Bachelor’s degree in a health-related field, a healthcare interpreting certification (preferred), and 3+ years in language services.

Qualifications

• Bachelor's degree or higher in a health-related field is required.
• Certification in healthcare interpreting is preferred (CCHI, NBCMI).
• Minimum 3 years in language services or related field.
• Experience with video remote interpreting (VRI) and EHR systems (Epic) preferred.
• Iowa residency or proximity to MercyOne service area required.

Responsibilities

• Coordinate, implement, and continuously improve language access services across MercyOne facilities.
• Oversee in-person, video remote, and telephonic interpretation services.
• Coordinate interpreter scheduling and manage vendor relationships.
• Develop and optimize standardized workflows, automation, and process improvements.
• Ensure compliance with Title VI, Section 1557, National CLAS Standards, and accreditation requirements.
• Lead corrective action planning and remediation for compliance gaps and audits.
• Collaborate with Patient Experience, Clinical Leadership, Health Equity & Human Impact, Quality, Risk, Safety, and Compliance teams.
• Address escalations and resolve concerns related to language barriers or interpreter services.
• Develop and deliver staff training and onboarding.
• Track and analyze KPIs; produce reports and present language access metrics to leadership.
• Serve as liaison between facilities, interpretation vendors, and internal stakeholders.
• Integrate language services into workflows and ensure EHR documentation accuracy.
• Coordinate translation of patient-facing materials and maintain an approved document repository.
• Perform other duties as assigned.

Skills

Collaboration

Communication

Problem Solving

Leadership

Motivational Skills

Education

Bachelor's degree in Healthcare Administration, Public Health, Communications, Linguistics, or related field

Healthcare Interpreting Certification (CCHI, NBCMI)

HHS Mandatory Reporter Training (Iowa)

Tools

VRI Experience

Epic EHR System

Document Repository Management

Job description

MercyOne is seeking a Language Access Services Coordinator to lead the coordination and continuous improvement of language access across MercyOne facilities. You will oversee in-person, video remote, and telephonic interpretation services, manage interpreter scheduling, and ensure regulatory compliance.

The role requires a Bachelor’s degree in a health-related field, a healthcare interpreting certification (preferred), and 3+ years in language services.