Regional Language Services Leader

MercyOne; Des Moines (IA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Full benefits package

Growth opportunities

Job summary

MercyOne in the Des Moines metro area is seeking a Regional Coordinator of Language Services to oversee regional language access across MercyOne facilities, ensuring equitable communication for patients with LEP, Deaf/Hard of Hearing individuals, and those requiring culturally responsive care.

This role coordinates interpreter scheduling, manages vendor relationships, develops standardized workflows, and partners with Clinical Operations, Patient Experience, and Health Equity teams to ensure

Qualifications

• Minimum 3 years of experience in language services, patient experience, or a related field.
• Experience coordinating interpreter services and LEP populations preferred.
• Familiarity with regulatory requirements such as Title VI and CLAS standards.
• Knowledge of using EHR systems like Epic to document language services.
• Ability to travel within MercyOne footprint as needed.

Responsibilities

• Oversee delivery of regional language services including in-person, VRI, and telephonic interpretation.
• Coordinate interpreter scheduling and manage vendor relationships.
• Develop standardized workflows to ensure compliant and efficient language service delivery.
• Collaborate with clinical, operational, and patient experience leaders to improve outcomes.
• Track KPIs and report language access metrics to leadership.

Skills

Stakeholder management

Regulatory compliance

Cross-functional collaboration

Project coordination

Communication skills

Education

Bachelor's degree in Healthcare Administration, Public Health, Communications, Linguistics, or a related field

Tools

Epic EHR

Video Remote Interpreting (VRI)

Telephonic interpretation platforms

Vendor management software

Job description

MercyOne in the Des Moines metro area is seeking a Regional Coordinator of Language Services to oversee regional language access across MercyOne facilities, ensuring equitable communication for patients with LEP, Deaf/Hard of Hearing individuals, and those requiring culturally responsive care.

This role coordinates interpreter scheduling, manages vendor relationships, develops standardized workflows, and partners with Clinical Operations, Patient Experience, and Health Equity teams to ensure