Regional Language Services Lead for LEP Access & Equity

IHA; Des Moines (IA); On-site; USD 70,000 - 90,000; Full time

Job summary

MercyOne Des Moines seeks a Regional Coordinator of Language Services to coordinate, implement, and continuously improve language access across MercyOne facilities to ensure equitable communication for LEP, Deaf/Hard of Hearing individuals, and culturally responsive care.

This role partners with clinical, operational, and patient experience leaders to support regulatory compliance, improve patient outcomes, and enhance patient satisfaction through high-quality interpretation and translation

Qualifications

• Minimum 3 years of experience in language services or related field.
• Experience with video remote interpreting (VRI) and EHR systems preferred.
• Certification in healthcare interpreting or language access is a plus.

Responsibilities

• Oversee regional language services delivery across MercyOne facilities.
• Coordinate interpreter scheduling and vendor relationships.
• Develop and optimize standardized workflows for compliant language access.
• Ensure compliance with Title VI, 1557, CLAS standards, and accreditation requirements.
• Lead training for staff on interpreter services and competency best practices.
• Track language access metrics and report to leadership.

Skills

Language services coordination

Regulatory compliance

Vendor management

Training program design

Data reporting

Education

Bachelor's degree in Healthcare Administration/ Public Health/ Communications/ Linguistics

Tools

Epic EHR

VRI/Telephonic interpreting tools

Job description

MercyOne Des Moines seeks a Regional Coordinator of Language Services to coordinate, implement, and continuously improve language access across MercyOne facilities to ensure equitable communication for LEP, Deaf/Hard of Hearing individuals, and culturally responsive care.

This role partners with clinical, operational, and patient experience leaders to support regulatory compliance, improve patient outcomes, and enhance patient satisfaction through high-quality interpretation and translation