Regional Coordinator, Language Services

Jobtailor; Des Moines (IA); On-site; USD 60,000 - 85,000; Full time

Job summary

MercyOne is seeking a Language Access Services Coordinator to lead the coordination and continuous improvement of language access across MercyOne facilities. You will oversee in-person, video remote, and telephonic interpretation services, manage interpreter scheduling, and ensure regulatory compliance.

The role requires a Bachelor’s degree in a health-related field, a healthcare interpreting certification (preferred), and 3+ years in language services.

Qualifications

• Bachelor's degree or higher in a health-related field is required.
• Certification in healthcare interpreting is preferred (CCHI, NBCMI).
• Minimum 3 years in language services or related field.
• Experience with video remote interpreting (VRI) and EHR systems (Epic) preferred.
• Iowa residency or proximity to MercyOne service area required.

Responsibilities

• Coordinate, implement, and continuously improve language access services across MercyOne facilities.
• Oversee in-person, video remote, and telephonic interpretation services.
• Coordinate interpreter scheduling and manage vendor relationships.
• Develop and optimize standardized workflows, automation, and process improvements.
• Ensure compliance with Title VI, Section 1557, National CLAS Standards, and accreditation requirements.
• Lead corrective action planning and remediation for compliance gaps and audits.
• Collaborate with Patient Experience, Clinical Leadership, Health Equity & Human Impact, Quality, Risk, Safety, and Compliance teams.
• Address escalations and resolve concerns related to language barriers or interpreter services.
• Develop and deliver staff training and onboarding.
• Track and analyze KPIs; produce reports and present language access metrics to leadership.
• Serve as liaison between facilities, interpretation vendors, and internal stakeholders.
• Integrate language services into workflows and ensure EHR documentation accuracy.
• Coordinate translation of patient-facing materials and maintain an approved document repository.
• Perform other duties as assigned.

Skills

Collaboration

Communication

Problem Solving

Leadership

Motivational Skills

Education

Bachelor's degree in Healthcare Administration, Public Health, Communications, Linguistics, or related field

Healthcare Interpreting Certification (CCHI, NBCMI)

HHS Mandatory Reporter Training (Iowa)

Tools

VRI Experience

Epic EHR System

Document Repository Management

Job description

• • Coordinate, implement, and continuously improve language access services across MercyOne facilities
• • Oversee in-person, video remote, and telephonic interpretation services
• • Coordinate interpreter scheduling and manage vendor relationships
• • Develop and optimize standardized workflows, automation, and process improvements
• • Ensure compliance with Title VI, Section 1557, National CLAS Standards, and accreditation requirements
• • Lead corrective action planning and remediation for compliance gaps, grievances, audit findings, and patient concerns
• • Collaborate with Patient Experience, Clinical Leadership, Health Equity & Human Impact, Quality, Risk, Safety, and Compliance teams
• • Address escalations and resolve concerns related to language barriers or interpreter services
• • Develop and deliver staff training and onboarding
• • Track and analyze KPIs, produce reports, and present language access metrics and recommendations to leadership and governance committees
• • Serve as liaison between facilities, interpretation vendors, and internal stakeholders
• • Integrate language services into workflows and ensure accurate EHR documentation
• • Coordinate translation of patient-facing materials and maintain an approved document repository
• • Perform other duties as assigned
• • Maintain knowledge of applicable laws, regulations, and MercyOne policies and procedures

Requirements

• Bachelor’s degree in Healthcare Administration, Public Health, Communications, Linguistics, or a related field required
• Certification in healthcare interpreting or language access (e.g., CCHI, NBCMI), preferred
• Minimum of 3 years of experience in language services, patient experience, or a related field
• Completion of Iowa Department of Health and Human Services (HHS) Mandatory Reporter training for Child and Dependent Adult Abuse within three months of hire
• Experience working with video remote interpreting (VRI), telephonic interpretation platforms, and electronic health record (EHR) systems such as Epic, preferred
• Experience coordinating interpreter services or working with Limited English Proficiency (LEP) populations, preferred
• Must reside within Iowa and within reasonable proximity to MercyOne's geographic service area
• Must be comfortable operating in a collaborative, shared leadership environment
• Must possess honesty, integrity, caring, and the ability to inspire and motivate others

Core Competencies

Demonstrates expertise in coordinating language access services, ensuring compliance with relevant regulations, and optimizing workflows for effective communication in healthcare settings. Proficient in managing interpreter services and fostering collaboration among diverse teams to enhance patient experience.

Highest-signal resume keywords

• Language Access Services Coordination
• Compliance with Title VI and Section 1557
• Video Remote Interpreting (VRI) Experience
• Healthcare Interpreting Certification
• Electronic Health Record (EHR) Systems Proficiency

ATS Optimization Keywords

Hard Skills

• Interpreter Scheduling
• Process Improvement
• KPI Tracking and Analysis
• Workflow Optimization
• Patient Experience Management

Soft Skills

• Collaboration
• Problem Solving
• Communication
• Leadership
• Motivational Skills

Certifications & Qualifications

• Healthcare Interpreting Certification (CCHI, NBCMI)
• Iowa HHS Mandatory Reporter Training

Industry Keywords

• Limited English Proficiency (LEP)
• National CLAS Standards
• Accreditation Requirements
• Patient Concerns Management
• Grievance Resolution

Tools & Technologies

• Telephonic Interpretation Platforms
• Epic EHR System
• Document Repository Management