LANE MANAGER

Gettel Automotive Group; Ocala (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Plan

Paid Vacation

Flexible Schedule

Employee Vehicle Purchase

Job summary

Gettel Automotive Group in Ocala, FL seeks a Service Manager to lead the service drive, optimize production, and enhance customer experience. You will supervise Porter/Valet interactions, coach advisers in real-time, and ensure daily turnover to advisers.

You will train staff on the department's computer systems, maintain a tidy reception area, report safety concerns, and support special assignments from the Service Manager. A professional appearance and strong teamwork are required.

Qualifications

• Experience in automotive service operations is beneficial.
• Strong customer-service orientation with coaching ability.
• Team leadership and supervisory skills.

Responsibilities

• Manage porter/valet interaction with customers and scheduling.
• Coach advisers on customer experience in real time.
• Email results of core competency scores to GM, SM, and corporate associates (minimum twice weekly).
• Act as backup service salesperson in the absence of service advisors.
• Spend the first 2 hours of each day in the drive coordinating the team.
• Maintain security of administrative materials and work areas.
• Upsell support for advisers and complete turnover to advisers.
• Manage repeat repair process and report safety concerns to management.
• Train in department computer systems and be proficient to train others.

Job description

Job Details: Job Location: Volkswagen of Ocala - Ocala, FL 34474, At Gettel, our associates are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. We offer a variety of training for everyone from Managers to Technicians; Gettel U and the Gettel Edge Program can provide you with the tools needed to take that next step. Above all, we have highest standard of honesty and integrity when conducting business. We are committed to an environment where the customer is always treated with respect and dignity... If you have an interest in automotive and a desire to develop a career in the industry,

What We Offer

• Medical, Dental & Vision Insurance
• Life Insurance
• Health Savings & Flex Spending Accounts
• Short & Long Term Disability
• 401K Plan
• Holiday Pay
• Personal & Sick Days
• Paid Vacation
• Paid Training
• Growth Opportunities
• Flexible Work Schedules
• Discounts on products & services
• Employee vehicle purchase plans
• Saturday Lunches
• Accident & Critical Care Plans

Qualifications: GENERAL RESPONSIBILITIES

They are responsible for optimizing service production, building customer loyalty, managing employee relations, Managing customer experience on the drive

SPECIFIC RESPONSIBILITIES

• Managing porter/valet interaction with customers and scheduling of each porter/greeter.
• Coaching adviser on customer experience in real time.
• Use the core competency score sheets and evaluate each writer a minimum of 2 times a week. Email the results by Friday, 5:00 pm, to GM, SM and corporate associates.
• Act as a backup service salesperson in the absence of the service advisors.
• Spend the first 2 hours of every day in the drive orchestrating the team.
• Maintain the security of all administrative materials and work areas.
• Upsell support for advisers (closing sales using the turnover process)
• Turnover of the customer, by name, to the advisers.
• Manage the repeat repair process.
• Report to management any situation or condition that jeopardizes the safety, welfare, and/or integrity of the dealership, its employees, or its customers.
• Become trained and the champion in the use of the department’s computer system(s) and be proficient enough to train other service associates. Including RR multi-Point tool.
• Maintain a professional appearance including a standard uniform with proper identification. Keep the reception area clean and organized.
• Assist in any special assignments as designated by Service Manager.
• 10 – 5 – First – Last “my pleasure” customer contact process.