LANE MANAGER

Gettel Automotive Group; Bradenton (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Life Insurance

Health Savings & Flex SpendingAccounts

Short & Long Term Disability

401K Plan

Holiday Pay

Personal & Sick Days

Paid Vacation

Paid Training

Growth Opportunities

Flexible Work Schedules

Discounts on products & services

Employee vehicle purchase plans

Saturday Lunches

Accident & Critical Care Plans

Job summary

Gettel Automotive Group in Bradenton, FL is hiring a Service Manager to lead the service department, optimize operations and build lasting customer loyalty. You will guide techs and advisors, drive efficiencies, and uphold the dealership’s high standards of honesty and integrity.

The role requires hands-on coaching, real-time customer experience focus, and clear communication with management. You will supervise daily drive operations, manage turnovers, and train staff on the department systems

Responsibilities

• Optimize service production and build customer loyalty.
• Manage employee relations and customer experience on the drive.
• Coach advisers on customer experience in real time.
• Email results by Friday, 5:00 pm, to GM, SM and corporate associates.
• Act as a backup service salesperson in the absence of the service advisors.
• Spend the first 2 hours of every day in the drive coordinating the team.
• Maintain the security of all administrative materials and work areas.
• Upsell support for advisers (closing sales using the turnover process).
• Turnover of the customer, by name, to the advisers.
• Manage the repeat repair process.
• Report to management any situation jeopardizing safety, welfare, or integrity of the dealership.
• Become trained and proficient in the department’s computer system(s) including RR multi-Point tool.
• Maintain a professional appearance including a standard uniform with proper identification.
• Assist in any special assignments designated by Service Manager.

Job description

At Gettel, our associates are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. We offer a variety of training for everyone from Managers to Technicians; Gettel U and the Gettel Edge Program can provide you with the tools needed to take that next step. Above all, we have highest standard of honesty and integrity when conducting business. We are committed to an environment where the customer is always treated with respect and dignity... If you have an interest in automotive and a desire to develop a career in the industry, apply today!What We OfferMedical, Dental & Vision InsuranceLife InsuranceHealth Savings & Flex Spending AccountsShort & Long Term Disability401K PlanHoliday PayPersonal & Sick DaysPaid VacationPaid TrainingGrowth OpportunitiesFlexible Work SchedulesDiscounts on products & servicesEmployee vehicle purchase plansSaturday LunchesAccident & Critical Care PlansGENERAL RESPONSIBILITIESThey are responsible for optimizing service production, building customer loyalty, managing employee relations, Managing customer experience on the driveSPECIFIC RESPONSIBILITIESManaging porter/valet interaction with customers and scheduling of each porter/greeter.Coaching adviser on customer experience in real time.Use the core competency score sheets and evaluate each writer a minimum of 2 times a week. Email the results by Friday, 5:00 pm, to GM, SM and corporate associates.Act as a backup service salesperson in the absence of the service advisors.Spend the first 2 hours of every day in the drive orchestrating the team.Maintain the security of all administrative materials and work areas.Upsell support for advisers (closing sales using the turnover process)Turnover of the customer, by name, to the advisers.Manage the repeat repair process.Report to management any situation or condition that jeopardizes the safety, welfare, and/or integrity of the dealership, its employees, or its customers.Become trained and the champion in the use of the department’s computer system(s) and be proficient enough to train other service associates. Including RR multi-Point tool.Maintain a professional appearance including a standard uniform with proper identification. Keep the reception area clean and organized.Assist in any special assignments as designated by Service Manager.10 – 5 – First – Last “my pleasure” customer contact process.