ASM

Gettel-Automotive-Group-; Punta Gorda (FL); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Life Insurance

401K Plan

Paid Vacation

Job summary

Gettel Automotive Group in Punta Gorda, FL is seeking an Assistant Service Manager/Service Advisor to deliver an exceptional customer experience in the service lane and showroom. You will coordinate with technicians and parts to ensure accurate work orders and timely updates while maintaining professional communication with customers.

The role emphasizes growth through training, teamwork, and a strong commitment to honesty and integrity in all customer interactions.

Qualifications

• Customer-focused service with outstanding experience.
• Excellent communication and organizational skills.
• Attention to detail and accuracy on paperwork.
• Ability to multitask in a busy service environment.

Responsibilities

• Provide an outstanding customer experience in person and on the phone.
• Follow reception and delivery process for service vehicles.
• Ensure clear documentation on work orders for technicians and invoicing for customers.
• Proactively update customers on vehicle progress and promises.

Skills

Customer service

Communication

Multitasking

Professional appearance

Job description

At Gettel, our associates are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. We offer a variety of training for everyone from Managers to Technicians; Gettel U and the Gettel Edge Program can provide you with the tools needed to take that next step. Above all, we have highest standard of honesty and integrity when conducting business. We are committed to an environment where the customer is always treated with respect and dignity... If you have an interest in automotive and a desire to develop a career in the industry, apply today!What We OfferMedical, Dental & Vision InsuranceLife InsuranceHealth Savings & Flex Spending AccountsShort & Long Term Disability401K PlanHoliday PayPersonal & Sick DaysPaid VacationPaid TrainingGrowth OpportunitiesFlexible Work SchedulesDiscounts on products & servicesEmployee vehicle purchase plansSaturday LunchesAccident & Critical Care PlansGENERAL RESPONSIBILITIESThe service advisors’ primary responsibility is to provide for an outstanding customer experience. Service advisors have a high customer contact count each day, in person and on the phone. As such, the following is critical for success:Professional appearanceExcellent communicationOrganizational skills- attention to detail and accuracy on paperworkthe ability to multitaskA true passion for serving guests Most importantly follow GAMG’s reception and active delivery process.BEST PRACTICES OF A SUCCESSFUL ASMThese “best practices” are itemized below as to how often they should be done, i.e., daily, weekly or monthly. This list is extensive but not all-inclusive in describing the duties of an Assistant Service Manager.Know your appointments for the day.Have your preprinted work orders and other documents prepared the night before the appointment date.Call all missed appointments from the prior day to reschedule.Call Orphan Owners that have appointments with an advisor that is no longer an associate of the dealershipCall customers from service marketing lists that are potential customers.Provide clear documentation on work orders for technicians.Provide clear and accurate invoicing for customers, warranty and internal ROs.Present customers with factory maintenance needs.Recommend the items documented on the multi-point inspection.Pro-actively update customers on vehicles progress when appropriate and at a minimum of twice a day. 10:00AM and 2:00PMCustomers in the lounge waiting at the dealership for service to be completed need the sale pro-active updates.Follow 10-5-First-Last rule.10 Foot Rule - Recognize that a customer is within your workspace.5 Foot Rule - Have contact with the customer.First: Be the first person to speakLast: Be the last person to speakSmile and portray a positive attitude and happy demeanor.Deliver vehicle by promise time, contact customer in advance if the original promised time cannot be met.Answer phones and return calls in a timely manner.Arrive at work sufficiently before start time so that all preparations are complete (uniform, name badge, start-up process) before guests are received.Review special order parts status with parts department and make call as necessary.Prepare your Game Day Report (example attached) as your manager will be reviewing with you and picking up first thing in the morning. That will include:Activities from the prior days sales and grossCalls made to develop new businessAppointments for the next day