Landscape Account Manager: Grow & Retain Client Relationships

D.J.'s Lawn Service, Inc.; Wixom (MI); On-site; USD 50,000 - 95,000; Full time

Benefits offered by this job

Health, Vision, & Dental Benefits

401(k) plan with company match

Short-Term and Long-Term Disability

Employee Assistance Program (EAP)

Career advancement

Job summary

DJ’s Landscape Management is seeking an Account Manager in Wixom, MI to cultivate and expand an established client portfolio. You will be the primary client contact, coordinating with operations to ensure high-quality service and identifying opportunities for additional work.

The role emphasizes retaining clients, achieving satisfaction, and growing accounts through proactive service and targeted upsell opportunities within a fast-paced environment.

Qualifications

• 3–5 years of account management, client service, or B2B sales.
• 3–5 years of experience in the landscaping or green industry.
• Proven ability to build strong client relationships and manage expectations.
• Experience identifying opportunities and selling additional services within existing accounts.
• Strong communication, organization, and problem-solving skills.
• Ability to handle client concerns and navigate challenging situations professionally.

Responsibilities

• Manage and service an existing portfolio of client accounts
• Build strong, long-term relationships with clients and serve as their primary point of contact
• Ensure client satisfaction by working closely with operations teams on service delivery
• Identify opportunities for landscape enhancements and additional services
• Recommend and sell additional work based on client needs and property opportunities
• Drive client retention, renewals, and overall account growth
• Address client concerns and resolve issues in a timely and professional manner
• Generate referrals and support new business opportunities
• Maintain accurate account and activity records in CRM systems

Skills

Client relationship management

Communication

Organization

Problem solving

B2B sales

Tools

CRM systems

Microsoft Office

Job description

DJ’s Landscape Management is seeking an Account Manager in Wixom, MI to cultivate and expand an established client portfolio. You will be the primary client contact, coordinating with operations to ensure high-quality service and identifying opportunities for additional work.

The role emphasizes retaining clients, achieving satisfaction, and growing accounts through proactive service and targeted upsell opportunities within a fast-paced environment.