Lana'i Travel Advisor - Based in L.A.

Four Seasons; Lanai City (HI); On-site; USD 45,000 - 65,000; Full time

Job summary

The Lanai Travel Advisor at Four Seasons Los Angeles Sales Office promotes Four Seasons Resort Lanai and Sensei Lanai while shaping an exceptional pre-arrival guest experience. You focus on building strong guest relationships, managing reservations, and driving sales with Forbes Five-Star service standards.

Responsibilities include handling inquiries via phone, chat, and email, coordinating personalized experiences, and collaborating with Experience Planning teams to ensure seamless guest

Qualifications

• Successful candidate must possess legal work authorization in United States
• Ability to manage inbound and outbound sales and guest inquiries via phone, chat, and email
• Strong collaboration with cross-functional teams to enhance guest experiences

Responsibilities

• Manage inbound and outbound sales and guest inquiries via phone, chat, and email.
• Oversee and process reservations across all channels, including brand.com, OTAs, and GDS.
• Coordinate personalized guest experiences through detailed Golden Profile management.
• Collaborate with Experience Planning teams to ensure seamless guest experiences.

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Located on the southeastern coast of the pristine island of Lāna'i, lies the secluded retreat of Four Seasons Resort Lāna'i, an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond Resort offers outdoor restaurants, including Nobu Lāna'i, a kid's club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques. Built on lava outcroppings, the award-winning Jack Nicklaus-signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian wayfinding at the on-site observatory.

LĀNAʻI TRAVEL ADVISOR (based in Los Angeles)

The Four Seasons Resort Lāna'i is looking for a Lānaʻi Travel Advisor who share s a passion for excellence and who infuse s enthusiasm into everything they do. Ou r teams h ave the opportunity to shape our guest experience by providing exceptional knowledge o f the Resort and exemplifying the Golden Rule in each interaction. Work authorization r equired.

WHAT YOU'LL DO

The Lānaʻi Travel Advisor (LTA) is based at the Los Angeles Sales Office and is responsible for promoting Four Seasons Resort Lānaʻi and Sensei Lānaʻi while shaping an exceptional pre-arrival guest experience. The role focuses on building strong guest relationships, managing reservations, driving sales, and providing accurate resort information with a high level of professionalism. Responsibilities include, but are not limited to:

• Manage inbound and outbound sales and guest inquiries via phone, chat, and email, providing personalized accommodation and experience recommendations aligned with Forbes Five ‑ Star service standards.
• Proactively communicate with guests during key impact periods to drive engagement and satisfaction.
• Oversee and process reservations across all channels, including brand.com, OTAs, and GDS, ensuring accuracy and completeness.
• Optimize rates and inventory to maximize occupancy and revenue while balancing guest needs and business priorities.
• Execute daily administrative and operational tasks such as reservation audits, deposit processing, wholesale bookings, email and chat correspondence, hold and trace report management, and guest profile documentation.
• Communicate effectively with guests and internal partners to provide rate quotes, confirm availability, and ensure reservation and experience details are accurately reflected across all systems.
• Coordinate personalized guest experiences through detailed Golden Profile management, capturing arrival and departure details, preferences, special requests, travel companions, and children's ages.
• Review upcoming arrivals to identify targeted outbound sales opportunities, including upselling and enhancing direct and web ‑ based reservations.
• Collaborate closely with Experience Planning teams to ensure seamless communication and execution of guest experiences.
• Drive incremental revenue through proactive upselling and experience enhancements by applying the ASPIRE sales methodology and maintaining a minimum monthly performance score.
• Balance revenue objectives with exceptional guest service and long ‑ term relationship building.
• Partner with internal departments to ensure clear communication, accurate information sharing, and seamless service delivery across the guest journey.
• Coordinate with external partners, including Lānaʻi Air, to manage flight details, passenger information, schedules, and special requirements , ensuring a cohesive and elevated guest experience.

AND MORE!

WHAT TO BRING

Successful candidate must possess legal work authorization in United States

The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need. Holidays and weekends ava