LAN/WAN Tech Support Specialist - Windows & Mac

Erie 1 BOCES

New York (NY)

On-site

USD 45,000 - 50,000

Full time

11 hours ago

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Benefits offered by this job

15 Paid annual Holidays

Generous Paid Personal/Sick time

Generous Paid vacation days

Health and Dental plans (E1B pays 85%)

Life insurance at NO cost to you

FSA plan

NYS Retirement System

403b AND 457 retirement plans

Job summary

Erie 1 BOCES is seeking a Microcomputer Technical Support Specialist to support LAN/WAN environments across Southern Erie and Chautauqua Counties. The role requires experience with Windows, macOS, Windows Server 2012 and newer, and hands-on PC operation and management.

You will travel to school districts, install and maintain software, generate tickets, train users, and liaise with the WNYRIC. A valid NYS driver’s license and reliable vehicle are required.

Qualifications

Bachelor's degree with 2 years of programming experience or
Associates degree in Data Processing/CS with related experience

Responsibilities

Design, install, maintain LAN/WAN software and operating systems
Generate and close incident tickets
Monitor and tune LAN performance and document networks
Train users on LAN operating systems and applications
Troubleshoot computer equipment used in BOCES services
Support and maintain communications software and connect to enterprise server

Skills

LAN/WAN environments

Windows OS

macOS

Windows Server 2012+

PC operation & management

Incident tickets

Education

Bachelor's degree

Associates degree in Data Processing/CS

Tools

Active Directory

Job description

You will travel to school districts, install and maintain software, generate tickets, train users, and liaise with the WNYRIC. A valid NYS driver’s license and reliable vehicle are required.

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