Microcomputer Technical Support Specialist 0826-0010

Jefferson-Lewis-Hamilton-Herkimer-Oneida BOCES; Town of West Seneca (NY); On-site; USD 45,000 - 51,000; Full time

Benefits offered by this job

15 Paid annual Holidays

Generous Paid Personal/Sick time

Generous Paid vacation days

Premium Health and Dental plans (E1B p

Life insurance at NO cost to you

FSA plan

Commitment to Diversity, Equity, andIN

NYS Retirement System

403b AND 457 retirement plans

Job summary

Erie 1 BOCES is seeking a Microcomputer Technical Support Specialist to support LAN/WAN environments in Southern Erie and Chautauqua Counties. Candidates must be familiar with Windows, MAC OS, Windows Server 2012+ and have mandatory PC operation/management knowledge.

The successful candidate will travel and support school districts within the specified counties. Responsibilities include designing, installing, maintaining software and operating systems; generating and closing incident tickets;

Qualifications

• Experience in LAN/WAN environments is required.
• Familiarity with Windows, MAC OS/iOS, Windows Server and newer is mandatory.
• Knowledge of AD, Group Policies, DHCP/DNS, and Imaging using WDS/SCCM is required.
• Strong customer service and communication skills for troubleshooting and documentation.
• Must possess a valid NYS driver license and reliable vehicle.

Responsibilities

• Design, install, implement, support and/or maintain computer software applications and operating systems.
• Install, customize and maintain vendor supplied software or LAN/WAN operations.
• Generate incident tickets and follow up to close calls.
• Monitor, configure and tune LANs for performance and maintain LAN documentation.
• Assist in user training for LAN operating systems and applications.
• Troubleshoot computer equipment used in BOCES services.
• Install and maintain communications software and provide user training for such applications.
• Evaluate network and advise on improvements to the Senior Specialist and Supervisor.
• Act as liaison with the customer regarding networked hardware, software and application issues.
• Travel to school districts within assigned counties and maintain valid NYS license.

Skills

LAN/WAN environments

Windows OS

MAC OS / iOS

Windows Server

Active Directory

Group Policies

DHCP/DNS

Imaging (WDS/SCCM)

Troubleshooting

Customer service

Communication skills

Driver license

Education

Bachelor's degree

Associate's degree

High school diploma or GED

Tools

WDS

SCCM

Ethernet / TCP/IP

Job description

Location:

Erie1 BOCES
Technology Services
TS SELAN Tech Support
WNYRIC CA Satellite Office
80 North FourthStreet
Allegany, NY

Assignment:

Itinerant

Hours:

8:00AM - 4:00PM

Hourly Rate:

$33.36/hr PLUS generous benefits package

Annual Education Stipends:

$500 for Associates Degree/Accredited Training Program Certification or
$1000 for Bachelors Degree or
$1500 for Masters Degree

Generous Benefits Package including but not limited to the following:

• 15 Paid annual Holidays
• Generous Paid Personal/Sick time
• Generous Paid vacation days
• Premium Health and Dental plans (E1B pays 85%)
• Life insurance at NO cost to you
• FSA plan
• Commitment to Diversity, Equity, and Inclusion
• NYS Retirement System
• 403b AND 457 retirement plans

Job Responsibilities:

Erie 1 BOCES is seeking qualified candidates for the position of Microcomputer Technical Support Specialist. Applicants must be experienced working in LAN/WAN environments. Familiarity with Windows, MAC OS, Windows Server 2012 and newer. PC operation and management knowledge is mandatory. The successful candidate will be required to travel and support school districts in Southern Erie and Chautauqua Counties.

• Responsible for the design, development, installation, implementation, support and/or maintenance of computer software applications, operating systems. Installs, customizes and maintains vendor supplied software or LAN/WAN operations
• Generates incident tickets as required. Follows-up on and closes all assigned calls
• Monitors, configures and tunes LANs or LAN applications for optimal performance. Organizes and prepares LAN documentation
• Assists in the training and instruction of users in LAN operating systems and/or LAN applications
• Performs troubleshooting for computer equipment use in the delivery of BOCES services
• Installs, troubleshoots, supports and maintains communications software (used to connect to the enterprise server, dial-ups, et al.). Provides related user training for such applications
• Evaluates the network and makes recommendations to the Senior Microcomputer Technical Support Specialist and to the Supervisor, Microcomputer Technical Support Specialist
• Acts as liaison between the WNYRIC and the customer (School District) regarding in networked hardware, software and application issues
• Undertakes physical activities such as keyboarding, lifting, driving a motor vehicle, and tasks related to the installation, troubleshooting and support for computer devices
• Works in schools where students (children), teachers and administrators are present
• Travels to building sites, within assigned districts; holds and maintains a valid New York State driver's license, and has a reliable vehicle to travel to assigned work locations
• Completes and submits official forms, time sheets and billing reports, in a timely manner
• Maintains communications with supervisors and team members (electronic mail, voice mail, etc.)
• Familiar with setup and use of Active Directory, Windows, Ethernet, TCP/IP, electronic mail, PCs, MACs and other technologies, as required by specific assignment
• Other duties may be assigned that are relevant to the civil service job description for this title

Additional Qualifications:

• Applicants must be experienced working in LAN/WAN environments
• Familiarity with Windows, MAC OS/iOS, Windows Server and newer, and PC operation/ management is mandatory
• Management of Microsoft Active Directory, Group Policies, DHCP/DNS, and Computer Imaging using WDS/SCCM is also mandatory
• Knowledge of WAN, Content Filtering, Firewalls, Enterprise Mobility Management, and other technologies a plus
• Candidate must have strong customer service and communications skills in addition to troubleshooting, research and documentation skills
• Must possess a valid NYS driver license and reliable car transportation.

Minimum Civil Service Qualifications:

A) Graduation from a regionally accredited or New York State registered four (4) year college or university with a Bachelor's degree and two (2) years of experience in computer programming which included, at least, one (1) year of experience in programming and/or maintenance of vendor supplied operating software; or;

B) Graduation from a regionally accredited or New York State registered two (2) or four (4) year college or university with an Associate's degree in Data Processing, Computer Science, Business Administration or related field and four (4) years of data processing experience, two (2) years of which, included computer programming, and at least, one (1) year of experience in programming and/or maintenance of vendor supplied operating software; or;

C) Graduation from high school or possession of a high school equivalency diploma and six (6) years of data processing experience, two (2) years of which, included computer programming, and at least one (1) year of experience in programming and/or maintenance of vendor supplied operating software; or;

D) An equivalent combination of training and experience as defined by the limits of (A), (B), and (C)

Special Notes:

When responding to or inquiring about this Notice of Vacancy, please refer to the Posting Number noted above. Requests for reasonable accommodations at the interview under the Americans with Disabilities Act must be submitted in writing to the ADA Coordinator (Director, Human Resources) at least 48 hours prior to the interview.

Applications will be accepted through August 31, 2026.