Microcomputer Technical Support Specialist 0826-0010
Jefferson-Lewis-Hamilton-Herkimer-Oneida BOCES
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Benefits offered by this job
Job summary
Erie 1 BOCES is seeking a Microcomputer Technical Support Specialist for itinerant duties in Southern Erie and Chautauqua counties. The role requires LAN/WAN experience, familiarity with Windows, MAC OS, and Windows Server 2012+.
The technician installs, supports, and troubleshoots software and hardware while traveling to school districts. The successful candidate will manage incident tickets, train users, and collaborate with the Senior Specialist and Supervisor.
Qualifications
- LAN/WAN experience required
- Windows and MAC OS/iOS familiarity
- Servers (Windows Server 2012+) experience mandatory
Responsibilities
- Design, install, and maintain software and LAN/WAN systems.
- Generate and close incident tickets; follow-up on calls.
- Monitor, tune LANs and prepare LAN documentation.
- Train users on LAN OS and applications.
- Troubleshoot computer equipment for BOCES services.
- Install and train on enterprise connectivity software to connect to the server.
- Evaluate networks and advise senior staff.
- Liaise between WNYRIC and school districts on hardware/software issues.
- Travel to district sites; hold NYS driver’s license and reliable vehicle.
- Submit time sheets and billing reports on time.
- Maintain communications with supervisors and team members.
- Familiar with Active Directory, Windows, Ethernet, TCP/IP, PCs/MACs.
- Other duties as assigned.
Skills
Education
Tools
Job description
Erie1 BOCES
Technology Services
TS SELAN Tech Support
WNYRIC CA Satellite Office
80 North FourthStreet
Allegany, NY
Itinerant
8:00AM – 4:00PM
$33.36/hrPLUS generous benefits package
- $500 for Associates Degree/Accredited Training Program Certification or
- $1000 for Bachelors Degree or
- $1500 for Masters Degree
- 15 Paid annual Holidays
- Generous Paid Personal/Sick time
- Generous Paid vacation days
- Premium Health and Dental plans (E1B pays 85%)
- Life insurance at NO cost to you
- FSA plan
- Commitment to Diversity, Equity, and Inclusion
- NYS RetirementSystem
- 403b AND 457 retirement plans
Erie 1 BOCES is seeking qualified candidates for the position of Microcomputer Technical Support Specialist. Applicants must be experienced working in LAN/WAN environments. Familiarity with Windows, MAC OS, Windows Server 2012 and newer. PC operation and management knowledge is mandatory. The successful candidate will be required to travel and support school districts in Southern Erie and Chautauqua Counties.
- Responsible for the design, development, installation, implementation, support and/or maintenance of computer software applications, operating systems. Installs, customizes and maintains vendor supplied software or LAN/WAN operations
- Generates incident tickets as required. Follows-up on and closes all assigned calls
- Monitors, configures and tunes LANs or LAN applications for optimal performance. Organizes and prepares LAN documentation
- Assists in the training and instruction of users in LAN operating systems and/or LAN applications
- Performs troubleshooting for computer equipment use in the delivery of BOCES services
- Installs, troubleshoots, supports and maintains communications software (used to connect to the enterprise server, dial-ups, et. al.). Provides related user training for such applications
- Evaluates the network and makes recommendations to the Senior Microcomputer Technical Support Specialist and to the Supervisor, Microcomputer Technical Support Specialist
- Acts as liaison between the WNYRIC and the customer (School District) regard to in networked hardware, software and application issues
- Undertakes physical activities such as keyboarding, lifting, driving a motor vehicle, and tasks related to the installation, troubleshooting and support for computer devices
- Works in schools where students (children), teachers and administrators are present
- Travels to building sites, within assigned districts; holds and maintains a valid New York State driver’s license, and has a reliable vehicle to travel to assigned work locations
- Completes and submits official forms, time sheets and billing reports, in a timely manner
- Maintains communications with supervisors and team members (electronic mail, voice mail, etc.)
- Familiar with setup and use of Active Directory,Windows, Ethernet, TCP/IP, electronic mail, PCs, MACs and other technologies, as required by specific assignment
- Other duties may be assigned that are relevant to the civil service job description for this title
- Applicants must be experienced working in LAN/WAN environments
- Familiarity with Windows, MAC OS/iOS, Windows Server and newer, and PC operation/ management is mandatory
- Management of Microsoft Active Directory, Group Policies, DHCP/DNS, and Computer Imaging using WDS/SCCM is also mandatory
- Knowledge of WAN, Content Filtering, Firewalls, Enterprise Mobility Management, and other technologies a plus
- Candidate must have strong customer service and communications skills in addition to troubleshooting,researchand documentation skills
- Must possess a valid NYS driver license and reliable car transportation.
A) Graduation from a regionally accredited or New York State registered four (4) year college or university with a Bachelor’s degree and two (2) years of experience in computer programming which included, at least, one (1) year of experience in programming and/or maintenance of vendor supplied operating software; or;
B) Graduation from a regionally accredited or New York State registered two (2) or four (4) year college or university with an Associate’s degree in Data Processing, Computer Science, Business Administration or related field and four (4) years of data processing experience, two (2) years of which, included computer programming, and at least, one (1) year of experience in programming and/or maintenance of vendor supplied operating software; or;
C) Graduation from high school or possession of a high school equivalency diploma and six (6) years of data processing experience, two (2) years of which, included computer programming, and at least one (1) year of experience in programming and/or maintenance of vendor supplied operating software; or;
D) An equivalent combination of training and experience as defined by the limits of (A), (B), and (C)
When responding to or inquiring about this Notice of Vacancy, please refer to the Posting Number noted above. Requests for reasonable accommodations at the interview under the Americans with Disabilities Act must be submitted in writing to the ADA Coordinator (Director, HumanResources) at least 48 hours prior to the interview.
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