Microcomputer Technical Support Specialist

Erie 1 BOCES; New York (NY); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

15 Paid annual Holidays

Generous Paid Personal/Sick time

Generous Paid vacation days

Health and Dental plans (E1B pays 85%)

Life insurance at NO cost to you

FSA plan

NYS Retirement System

403b AND 457 retirement plans

Job summary

Erie 1 BOCES is seeking a Microcomputer Technical Support Specialist to support LAN/WAN environments across Southern Erie and Chautauqua Counties. The role requires experience with Windows, macOS, Windows Server 2012 and newer, and hands-on PC operation and management.

You will travel to school districts, install and maintain software, generate tickets, train users, and liaise with the WNYRIC. A valid NYS driver’s license and reliable vehicle are required.

Qualifications

• Bachelor's degree with 2 years of programming experience or
• Associates degree in Data Processing/CS with related experience

Responsibilities

• Design, install, maintain LAN/WAN software and operating systems
• Generate and close incident tickets
• Monitor and tune LAN performance and document networks
• Train users on LAN operating systems and applications
• Troubleshoot computer equipment used in BOCES services
• Support and maintain communications software and connect to enterprise server

Skills

LAN/WAN environments

Windows OS

macOS

Windows Server 2012+

PC operation & management

Incident tickets

Education

Bachelor's degree

Associates degree in Data Processing/CS

Tools

Active Directory

Job description

Location:Erie 1 BOCESTechnology ServicesTS SE LAN Tech Support WNYRIC CA Satellite Office 80 North Fourth Street Allegany, NY

Assignment:Itinerant

Hours:8:00AM

4:00PM

Hourly Rate:$33.36/hr PLUS generous benefits package

Annual Education Stipends:$500 for Associates Degree/Accredited Training Program Certification or$1000 for Bachelors Degree or$1500 for Masters Degree

Generous Benefits Package including but not limited to the following: Employment - Erie 1 BOCES

• 15 Paid annual Holidays
• Generous Paid Personal/Sick time
• Generous Paid vacation days
• Premium Health and Dental plans (E1B pays 85%)
• Life insurance at NO cost to you
• FSA plan
• Commitment to Diversity, Equity, and Inclusion
• NYS Retirement System
• 403b AND 457 retirement plans

Job Responsibilities:Erie 1 BOCES is seeking qualified candidates for the position of Microcomputer Technical Support Specialist. Applicants must be experienced working in LAN/WAN environments. Familiarity with Windows, MAC OS, Windows Server 2012 and newer. PC operation and management knowledge is mandatory. The successful candidate will be required to travel and support school districts in Southern Erie and Chautauqua Counties.

• Responsible for the design, development, installation, implementation, support and/or maintenance of computer software applications, operating systems. Installs, customizes and maintains vendor supplied software or LAN/WAN operations
• Generates incident tickets as required. Follows-up on and closes all assigned calls
• Monitors, configures and tunes LANs or LAN applications for optimal performance. Organizes and prepares LAN documentation
• Assists in the training and instruction of users in LAN operating systems and/or LAN applications
• Performs troubleshooting for computer equipment use in the delivery of BOCES services
• Installs, troubleshoots, supports and maintains communications software (used to connect to the enterprise server, dial-ups, et. al.). Provides related user training for such applications
• Evaluates the network and makes recommendations to the Senior Microcomputer Technical Support Specialist and to the Supervisor, Microcomputer Technical Support Specialist
• Acts as liaison between the WNYRIC and the customer (School District) regard to in networked hardware, software and application issues
• Undertakes physical activities such as keyboarding, lifting, driving a motor vehicle, and tasks related to the installation, troubleshooting and support for computer devices
• Works in schools where students (children), teachers and administrators are present
• Travels to building sites, within assigned districts; holds and maintains a valid New York State drivers license, and has a reliable vehicle to travel to assigned work locations
• Completes and submits official forms, time sheets and billing reports, in a timely manner
• Maintains communications with supervisors and team members (electronic mail, voice mail, etc.)
• Familiar with setup and use of Active Directory, Windows, Ethernet, TCP/IP, electronic mail, PCs, MACs and other technologies, as required by specific assignment
• Other duties may be assigned that are relevant to the civil service job description for this title

Civil Service Title:Microcomputer Technical Support Specialist

Job Qualifications

Minimum Civil Service Qualifications: A) Graduation from a regionally accredited or New York State registered four (4) year college or university with a Bachelors degree and two (2) years of experience in computer programming which included, at least, one (1) year of experience in programming and/or maintenance of vendor supplied operating software; or; B) Graduation from a regionally accredited or New York State registered two (2) or four (4) year college or university with an Associates degree in Data Processing, Computer Science,