LAN/WAN Network Support Specialist I

North Slope Borough — Administration; Utqiaġvik (AK); On-site; USD 42,000 - 65,000; Full time

Job summary

North Slope Borough — Administration is seeking a IT Support Technician to assist Borough staff with data processing inquiries and provide diagnostics, troubleshooting and technical support for LAN/WAN systems. The role involves inventory maintenance, system backups, scheduling repairs, and occasional travel to outlying villages.

Qualifications include a high school diploma or GED with 12 years of education and related work experience, 2 years in computer-based applications, 1 year in customer

Qualifications

• High school diploma or GED with 12 years of education and related work experience.
• Two years experience in computer-based applications (e.g., Microsoft).
• One year experience in a customer service environment.
• Ability to pass Security Clearance with APSIN and NCIC within 60 days of hire.
• Valid driver’s license and ability to obtain Alaska Driver’s License per borough requirements within 30 days.

Responsibilities

• Assist Borough employees with data processing inquiries.
• Assist Borough employees with computer diagnostics, investigation of problems, and provision of technical assistance and support.
• Assist in the maintenance of inventory for LAN/WAN supplies.
• Assist with system backup operations.
• Schedule system repairs.
• Basic install and repairs to computer hardware and software.
• Referral of major hardware or software problems to engineers or technicians for assistance.
• Maintenance of records regarding daily data communication transactions, problems and remedial actions taken, or installation activities conducted.
• Travel to outlying villages as required.
• Perform other duties as assigned.

Skills

Data processing experience

Interpersonal skills

Information Services concepts

Borough policies

Education

High school / GED or 12 years education

Job description

North Slope Borough — Administration is seeking a IT Support Technician to assist Borough staff with data processing inquiries and provide diagnostics, troubleshooting and technical support for LAN/WAN systems. The role involves inventory maintenance, system backups, scheduling repairs, and occasional travel to outlying villages.

Qualifications include a high school diploma or GED with 12 years of education and related work experience, 2 years in computer-based applications, 1 year in customer