LAN/WAN Support Specialist I

North Slope Borough; Utqiaġvik (AK); On-site; USD 52,000 - 76,000; Full time

Job summary

North Slope Borough seeks an IT Support professional to monitor and troubleshoot LAN hardware and software, assist staff with data processing inquiries, and help maintain LAN/WAN inventories in a technically evolving environment.

Responsibilities include assisting with backups, scheduling repairs, and basic hardware/software installs. Travel to outlying villages may be required, with adherence to borough policies and procedures.

Qualifications

• Must have data processing experience.
• Two years in computer-based applications (Microsoft, etc).
• One year experience in a customer service environment.
• Ability to pass Security Clearance with APSIN/NCIC within 60 days of hire.
• Valid Driver's License and ability to obtain Alaska Driver's License within 30 days.

Responsibilities

• Supports, monitors, tests and troubleshoots LAN hardware and software problems.
• Assist Borough employees with data processing inquiries and provide technical support.
• Assist in the maintenance of inventory for LAN/WAN supplies.
• Assist with system backup operations.
• Schedule system repairs and basic install/repair of hardware, software and peripherals.
• Refer major hardware/software problems to engineers or technicians.
• Maintain records of daily data transmission transactions and remedial actions.

Skills

Data processing experience

Strong interpersonal skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Supports, monitors, tests and troubleshoots hardware and software problems relating to the Local Area Network.

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification. Shown are duties intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

Assist Borough employees with data processing inquiries.

Assist Borough employees with computer diagnostics, investigation of problems, and provision of technical assistance and support.

Assist in the maintenance of inventory for all LAN/WAN supplies.

Assist with system backup operations.

Schedule system repairs

Basic install, and repairs to computer hardware,software, and peripheral equipment.

Referral of major hardware of software problems, or defective equipment to engineers or technicians for assistance.

Maintenance of records regarding daily data communication transactions, problems and remedial actions taken, or installation activities conducted.

Travel to outlying villages as required

Perform other duties as assigned.

Knowledge of Borough policies and procedures.

Basic knowledge of Information Services process.

Knowledge of commonly used Information Services concepts, practices and procedures.

Data processing experience.

Strong interpersonal skills.

High school graduate or G.E.D/or, a combination of 12 years of education and related work experience.

Two years experience in computer based applications (Microsoft, etc);

One year experience in a customer service environment;

Ability to pass Security Clearance with the State of Alaska Department of Public Safety Information Network (APSIN) and National Crime Information Center (NCIC) within 60 days of hire.

Valid Drivers License from the state the individual is currently residing in and have the ability to obtain a valid Alaska Diver's License that meets North Slope Borough insurance criteria within 30 days of employment.

THE NORTH SLOPE BOROUGH IS AN ALCOHOL AND DRUG FREE WORKPLACE.

This Job Description reflects North Slope Borough's best effort to describe the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities or qualifications of the job. This document is not intended to exclude an opportunity for modifications consistent with providing reasonable accommodation. This is not intended to be a contract.