LAN/WAN Support Specialist I

North Slope Borough — Administration; Utqiaġvik (AK); On-site; USD 42,000 - 65,000; Full time

Job summary

North Slope Borough — Administration is seeking a IT Support Technician to assist Borough staff with data processing inquiries and provide diagnostics, troubleshooting and technical support for LAN/WAN systems. The role involves inventory maintenance, system backups, scheduling repairs, and occasional travel to outlying villages.

Qualifications include a high school diploma or GED with 12 years of education and related work experience, 2 years in computer-based applications, 1 year in customer

Qualifications

• High school diploma or GED with 12 years of education and related work experience.
• Two years experience in computer-based applications (e.g., Microsoft).
• One year experience in a customer service environment.
• Ability to pass Security Clearance with APSIN and NCIC within 60 days of hire.
• Valid driver’s license and ability to obtain Alaska Driver’s License per borough requirements within 30 days.

Responsibilities

• Assist Borough employees with data processing inquiries.
• Assist Borough employees with computer diagnostics, investigation of problems, and provision of technical assistance and support.
• Assist in the maintenance of inventory for LAN/WAN supplies.
• Assist with system backup operations.
• Schedule system repairs.
• Basic install and repairs to computer hardware and software.
• Referral of major hardware or software problems to engineers or technicians for assistance.
• Maintenance of records regarding daily data communication transactions, problems and remedial actions taken, or installation activities conducted.
• Travel to outlying villages as required.
• Perform other duties as assigned.

Skills

Data processing experience

Interpersonal skills

Information Services concepts

Borough policies

Education

High school / GED or 12 years education

Job description

Summary or Purpose

Supports, monitors, tests and troubleshoots hardware and software problems relating to the Local Area Network.

Essential Duties and Responsibilities

The following duties

ARE NOT

intended to serve as a comprehensive list of all duties performed by all employees in this classification. Shown are duties intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position‑specific duties.

• Assist Borough employees with data processing inquiries.
• Assist Borough employees with computer diagnostics, investigation of problems, and provision of technical assistance and support.
• Assist in the maintenance of inventory for all LAN/WAN supplies
• Assist with system backup operations.
• Schedule system repairs
• Basic install, and repairs to computer hardware,software, and peripheral equipment.
• Referral of major hardware of software problems, or defective equipment to engineers or technicians for assistance.
• Maintenance of records regarding daily data communication transactions, problems and remedial actions taken, or installation activities conducted.
• Travel to outlying villages as required
• Perform other duties as assigned.

Knowledge, Skills and Abilities

Knowledge of Borough policies and procedures.

Basic knowledge of Information Services process.

Knowledge of commonly used Information Services concepts, practices and procedures.

Data processing experience.

Strong interpersonal skills.

Education, Experience, Certifications and Licenses Required

High school graduate or G.E.D/or, a combination of 12 years of education and related work experience.

Two years experience in computer based applications (Microsoft, etc);

One year experience in a customer service environment;

Ability to pass Security Clearance with the State of Alaska Department of Public Safety Information Network (APSIN) and National Crime Information Center (NCIC) within 60 days of hire.

Valid Drivers License from the state the individual is currently residing in and have the ability to obtain a valid Alaska Diver's License that meets North Slope Borough insurance criteria within 30 days of employment.

THE NORTH SLOPE BOROUGH IS AN ALCOHOL AND DRUG FREE WORKPLACE.

This Job Description reflects North Slope Borough's best effort to describe the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities or qualifications of the job. This document is not intended to exclude an opportunity for modifications consistent with providing reasonable accommodation. This is not intended to be a contract.