Junior Network & LAN/WAN Support Specialist

North Slope Borough; Utqiaġvik (AK); On-site; USD 52,000 - 76,000; Full time

Job summary

North Slope Borough seeks an IT Support professional to monitor and troubleshoot LAN hardware and software, assist staff with data processing inquiries, and help maintain LAN/WAN inventories in a technically evolving environment.

Responsibilities include assisting with backups, scheduling repairs, and basic hardware/software installs. Travel to outlying villages may be required, with adherence to borough policies and procedures.

Qualifications

• Must have data processing experience.
• Two years in computer-based applications (Microsoft, etc).
• One year experience in a customer service environment.
• Ability to pass Security Clearance with APSIN/NCIC within 60 days of hire.
• Valid Driver's License and ability to obtain Alaska Driver's License within 30 days.

Responsibilities

• Supports, monitors, tests and troubleshoots LAN hardware and software problems.
• Assist Borough employees with data processing inquiries and provide technical support.
• Assist in the maintenance of inventory for LAN/WAN supplies.
• Assist with system backup operations.
• Schedule system repairs and basic install/repair of hardware, software and peripherals.
• Refer major hardware/software problems to engineers or technicians.
• Maintain records of daily data transmission transactions and remedial actions.

Skills

Data processing experience

Strong interpersonal skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

North Slope Borough seeks an IT Support professional to monitor and troubleshoot LAN hardware and software, assist staff with data processing inquiries, and help maintain LAN/WAN inventories in a technically evolving environment.

Responsibilities include assisting with backups, scheduling repairs, and basic hardware/software installs. Travel to outlying villages may be required, with adherence to borough policies and procedures.