Laboratory Services Assistant

Trinity Health MI; Pontiac (MI); On-site; USD 21,000 - 29,000; Full time

Job summary

Trinity Health Oakland Hospital is seeking a customer-focused Laboratory Services Assistant to support daily laboratory operations and help deliver exceptional patient care. This role combines laboratory office support, specimen processing, patient registration, courier responsibilities, and occasional phlebotomy duties in a fast-paced healthcare environment.

Full time, 40 hours a week. Night shift.

Qualifications

• Requires HS diploma or equivalent.
• Completion of MA or Phlebotomy program, or related lab experience.
• Valid Michigan Driver’s License.
• Heartsaver certification.
• Knowledge of medical terminology and lab orders.
• Strong computer, customer service, communication, and telephone skills.
• Ability to type at least 35 WPM.
• Phlebotomy and laboratory experience preferred.

Responsibilities

• Answer laboratory phone calls and provide outstanding customer service.
• Register patients and enter laboratory test orders into hospital information systems.
• Receive, process, label, and distribute specimens to appropriate laboratory areas.
• Ensure accurate data entry, report generation, and result distribution.
• Transport patient specimens, supplies, and reports to designated off-site locations.
• Assist with specimen collection and phlebotomy as needed.
• Maintain compliance with Trinity Health policies, safety standards, and regulatory requirements.

Skills

Customer service

Communication

Telephone skills

Typing 35 WPM

Computer skills

Medical terminology

Lab orders

Phlebotomy

Education

High School diploma

Medical Assistant program

Phlebotomy program

Biological science degree

Laboratory experience

Tools

Laboratory information system

Hospital information systems

MS Office

Job description

Join Our Team

Trinity Health Oakland Hospital is seeking a customer-focused Laboratory Services Assistant to support daily laboratory operations and help deliver exceptional patient care. This role combines laboratory office support, specimen processing, patient registration, courier responsibilities, and occasional phlebotomy duties in a fast-paced healthcare environment.

Employment Type

Full time

Shift

Night Shift

Location

Trinity Health Oakland

Description

Full time, 40 hours a week. Night shift.

Key Responsibilities

• Answer laboratory phone calls and provide outstanding customer service.
• Register patients and enter laboratory test orders into hospital information systems.
• Receive, process, label, and distribute specimens to appropriate laboratory areas.
• Ensure accurate data entry, report generation, and result distribution.
• Transport patient specimens, supplies, and reports to designated off-site locations.
• Assist with specimen collection and phlebotomy as needed.
• Maintain compliance with Trinity Health policies, safety standards, and regulatory requirements.

Qualifications

• High School diploma or equivalent required.
• Completion of a Medical Assistant or Phlebotomy program, a two-year degree in a biological science/health-related field, or one year of laboratory experience.
• Valid Michigan Driver’s License required.
• Current Heartsaver (HS) certification required.
• Knowledge of medical terminology and laboratory orders required.
• Strong computer, customer service, communication, and telephone skills.
• Ability to type at least 35 WPM.
• Phlebotomy and laboratory experience preferred.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.