Laboratory Reporting & Client Success Specialist

PreludeDx; Laguna Hills (CA); On-site; USD 50,000 - 65,000; Full time

Job summary

A leading laboratory services company is seeking a Customer Care Reporting Specialist to ensure timely and accurate processing of laboratory test results. This role involves monitoring reporting queues, communicating with clients, and resolving issues that may affect turnaround times. Ideal candidates will possess lab experience and a strong attention to detail, along with excellent data entry skills and proficiency in MS Office. You will work closely with various teams to maintain operational efficiency.

Qualifications

• Lab experience preferred.
• Associates/Bachelor’s degree a plus.
• High level of accuracy and attention to detail.

Responsibilities

• Monitor daily reporting queues for timely processing.
• Verify completeness and accuracy of reports.
• Coordinate with internal pathologists to resolve issues.
• Track and communicate report status updates.
• Resolve report hold cases to keep turnaround time.

Skills

Lab experience

MS Office proficiency

Excellent typing skills

Attention to detail

Effective communication

Education

Associates/Bachelor's degree

Job description

A leading laboratory services company is seeking a Customer Care Reporting Specialist to ensure timely and accurate processing of laboratory test results. This role involves monitoring reporting queues, communicating with clients, and resolving issues that may affect turnaround times. Ideal candidates will possess lab experience and a strong attention to detail, along with excellent data entry skills and proficiency in MS Office. You will work closely with various teams to maintain operational efficiency.