Customer Care Reporting Specialist

PreludeDx; Laguna Hills (CA); On-site; USD 50,000 - 65,000; Full time

Job summary

A leading laboratory services company is seeking a Customer Care Reporting Specialist to ensure timely and accurate processing of laboratory test results. This role involves monitoring reporting queues, communicating with clients, and resolving issues that may affect turnaround times. Ideal candidates will possess lab experience and a strong attention to detail, along with excellent data entry skills and proficiency in MS Office. You will work closely with various teams to maintain operational efficiency.

Qualifications

• Lab experience preferred.
• Associates/Bachelor’s degree a plus.
• High level of accuracy and attention to detail.

Responsibilities

• Monitor daily reporting queues for timely processing.
• Verify completeness and accuracy of reports.
• Coordinate with internal pathologists to resolve issues.
• Track and communicate report status updates.
• Resolve report hold cases to keep turnaround time.

Skills

Lab experience

MS Office proficiency

Excellent typing skills

Attention to detail

Effective communication

Education

Associates/Bachelor's degree

Job description

JOB PURPOSE

The Customer Care Reporting Specialist key objectives are to ensure accurate and timely processing and communication of laboratory test results, managing reporting workflows, and resolving exceptions that may impact turnaround time or data integrity. This role serves as a key liaison between internal laboratory teams and external clients, ensuring a high level of service, responsiveness and operational efficiency.

ESSENTIAL RESPONSIBILITIES

• Monitor daily reporting queues to ensure timely processing and release of laboratory results


• Verify completeness and accuracy of reports prior to distribution


• Coordinate with internal pathologists to resolve missing or incomplete scoresheets


• Track and communicate turn‑around time and report status updates to clients and stakeholders


• Follow up and resolve report hold cases to keep turn‑around‑time within expected calendar days


• Responsible for faxing and emailing patient reports in a timely manner


• Identify, investigate and resolve reporting exceptions (e.g., additional specimen request, data discrepancies, delayed results)


• Communicate QNS cases to clients/sales prior to releasing QNS reports


• Request additional material for cases that present insufficient tumor


• Document all exceptions and resolutions in internal systems


• Filing as required


• Maintain strong relationships with clients through responsive and solution‑oriented communication


• Maintain an organized work area

May require occasional overtime based on workload or reporting deadlines.

REQUIREMENTS

• Lab experience preferred


• Associates/Bachelor’s degree a plus


• Working knowledge of MS Office


• Excellent typing and data entry skills


• High level of accuracy and attention to detail


• Work cross‑functionally with accessioning, customer care, laboratory staff, logistics, sales/marketing and management teams


• Ability to adapt to changing procedures, policies and work priorities


• Ability to manage time‑sensitive tasks in a fast‑paced, team environment


• Ability to communicate effectively and follow written and verbal instructions