Laboratory Phlebotomy & Operations Supervisor

Care New England; Providence (RI); On-site; USD 52,000 - 68,000; Full time

Job summary

Care New England is seeking a Customer Service Supervisor to lead onsite laboratory operations and support off-site locations. This role answers patient and client inquiries, assists with training, scheduling and payroll, and supervises outreach projects to enhance customer satisfaction.

The supervisor ensures confidentiality and collaborates with the Customer Service Manager to optimize laboratory services and staff performance.

Qualifications

• High School graduate with two years college or business school and two to three years working experience in a health care/medical environment.
• Phlebotomy certification and experience required.
• Strong interpersonal, organizational and communication skills required.
• Must be knowledgeable in the use of personal computers and related laboratory-office support applications.

Responsibilities

• Demonstrates competency in performing clinical care and assessment with multidisciplinary teams.
• Supports management of daily outreach operations and customer service projects.
• Manages daily operation of workforce and provides administrative support.
• Monitors outreach operations and provides technician backup as needed.

Skills

Interpersonal skills

Organizational skills

Communication skills

PC proficiency

Education

High School diploma with college/business school

Phlebotomy certification

Tools

Office software

Job description

Care New England is seeking a Customer Service Supervisor to lead onsite laboratory operations and support off-site locations. This role answers patient and client inquiries, assists with training, scheduling and payroll, and supervises outreach projects to enhance customer satisfaction.

The supervisor ensures confidentiality and collaborates with the Customer Service Manager to optimize laboratory services and staff performance.