Laboratory Outreach Coordinator

Aquent; Newark (CA); Hybrid; USD 128,943,000 - 157,597,000; Full time

Benefits offered by this job

Subsidized health, vision, and dental

Paid sick leave

Retirement plan with company match

Free online training via Aquent Gym/Gy

Job summary

Aquent, in partnership with a major Healthcare company, seeks a Reference Lab Outreach Customer Success Specialist for a Temp-to-Perm role in Newark, CA. This role bridges external clients, internal lab teams, billing, and courier operations to ensure seamless outreach services.

You will manage account needs, train clients on specimen collection and workflows, oversee courier operations, support marketing campaigns, and present summaries to executive leadership.

Qualifications

• Bachelor’s degree from an accredited college or university.
• 2–5 years of client-facing experience with healthcare providers or patients.
• Proficiency with Microsoft Office Suite; ability to learn new software quickly.
• Strong written and verbal communication; able to present to executives.
• Excellent organizational skills and ability to prioritize in a dynamic environment.

Responsibilities

• Serve as the primary contact for assigned client accounts and coordinate issue resolution across teams.
• Provide ongoing outreach training and education on specimen collection, workflows, and compliance.
• Oversee and manage courier operations, track service requests, and audit invoices.
• Support marketing initiatives, track leads, and conduct semi-annual satisfaction surveys.
• Prepare clear operational summaries and escalation updates for leadership.
• Coordinate client supply requests and distribute printed test requisitions and results.

Skills

Customer-facing experience

MS Office proficiency

Communication skills

Organizational skills

Problem-solving

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Schedule: 7:30 AM to 4:00 PM

Aquent is partnering with a major Healthcare company to find a Reference Lab Outreach Customer Success Specialist for a Temp-to-Perm opportunity. This role serves as the vital bridge between external healthcare clients, internal lab teams, billing, and courier operations to ensure seamless laboratory outreach services. It offers an exciting chance to drive client satisfaction, optimize operational workflows, and support strategic growth initiatives for a premier medical reference laboratory.

To be considered for this role, you must:

• Be authorized to work in the United States
• Not require sponsorship of any kind for the duration of the assignment
• Be able to work on a W-2 basis (C2C or 1099 is not permitted for this position)

Key Responsibilities

• Serve as the primary point of contact for assigned client accounts, proactively managing account needs and coordinating timely issue resolution across cross-functional teams.
• Provide continuous outreach customer training and education regarding specimen collection requirements, ordering workflows, and laboratory compliance standards.
• Oversee and manage customer courier operations, including tracking service requests, resolving route or pickup concerns, and auditing vendor invoices for accurate cost allocation.
• Support strategic business growth by assisting with marketing initiatives, tracking campaign leads, and executing semi-annual customer satisfaction surveys.
• Prepare and present clear, professional operational summaries, client feedback reports, and escalation updates for executive leadership.
• Coordinate client supply request fulfillment and oversee the secure, timely distribution of printed test requisitions and test results.

Requirements & Qualifications

• Bachelor’s degree in a work-related discipline from an accredited college or university.
• 2 to 5 years of experience in client-facing roles interacting with customers, healthcare providers, or patients.
• Demonstrated intermediate proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and an aptitude for learning new software systems.
• Strong written and verbal communication skills with the ability to maintain composure and present to executive-level stakeholders.
• Proven organizational and critical-thinking skills to independently prioritize changing tasks in a dynamic environment.
• Ability to work on-site in Newark, California as part of a hybrid schedule.

Preferred Qualifications

• Direct experience in customer relationship management (CRM), account management, or client-facing service coordination within a healthcare or laboratory setting.
• Background in supporting marketing campaigns, outreach engagement initiatives, or business expansion plans.

The target hiring compensation range for this role is $45–$55/hr. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match.

We also offer free online training through Aquent Gymnasium.

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.