Outreach Account Manager-Lab Services

Insight Hospital and Medical Center; Chicago (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid Sick Time

Paid Vacation Time

Health, vision & dental benefits

Short and long-term disability insurance

Job summary

Insight Hospital and Medical Center is seeking an Outreach Account Manager in Chicago, IL. This position focuses on developing and managing laboratory outreach business by ensuring excellent customer service and strategic relationship management with healthcare organizations.

The ideal candidate possesses strong communication skills, a background in healthcare sales, and a preferred Bachelor's degree in a relevant field. The role involves frequent client visits and collaboration with laboratory operations to enhance service delivery.

Qualifications

• Minimum 2 years of healthcare sales or account management experience.
• Laboratory experience preferred.
• Valid driver's license with reliable transportation.

Responsibilities

• Develop new outreach accounts and business opportunities.
• Maintain relationships with existing clients.
• Perform routine client visits and educate providers.

Skills

Excellent communication

Customer service skills

Strong organizational skills

Problem-solving skills

Education

Bachelor's degree (preferred)

Associate degree with equivalent healthcare experience

Job description

Position Summary

Shift Hours: 8:00 AM – 4:30 PM (Flexible based on client needs)

The Outreach Account Manager is responsible for developing, maintaining, and growing laboratory outreach business through excellent customer service and strategic relationship management. This position serves as the primary contact for physician offices, clinics, hospitals, and other healthcare organizations utilizing Insight Hospital Laboratory services.

Essential Duties

• Develop new outreach accounts and business opportunities.
• Maintain relationships with existing clients.
• Perform routine client visits.
• Educate providers regarding laboratory testing and services.
• Coordinate implementation of new outreach accounts.
• Assist clients with laboratory ordering processes and specimen requirements.
• Coordinate specimen pickup schedules.
• Monitor client satisfaction and resolve service issues.
• Track outreach volumes and prepare monthly reports.
• Collaborate with laboratory operations to improve turnaround times.
• Participate in sales presentations and marketing initiatives.
• Attend networking and community events representing the laboratory.
• Assist with contract implementation and service expansion.

Qualifications

• Bachelor's degree preferred (Business, Healthcare Administration, Marketing, or Laboratory Science).
• Associate degree with equivalent healthcare experience considered.
• Minimum 2 years of healthcare sales, laboratory outreach, physician relations, or account management experience.
• Laboratory experience preferred.
• Excellent communication and customer service skills.
• Strong organizational and problem‑solving skills.
• Valid driver's license with reliable transportation.

Preferred Experience

• Clinical laboratory operations
• Laboratory outreach programs
• Physician office relationships
• Healthcare marketing
• EMR/LIS experience (Cerner preferred)

Physical Requirements

• Frequent travel to client locations.
• Ability to lift up to 25 pounds.
• Prolonged sitting, walking, and driving.

Benefits

• Paid Sick Time – effective 90 days after employment
• Paid Vacation Time – effective 90 days after employment
• Health, vision & dental benefits – eligible at 30 days, following the 1st of the following month
• Short and long‑term disability and basic life insurance – after 30 days of employment

Insight Employees are required to be vaccinated for COVID‑19 as a condition of employment, subject to accommodation for medical or sincerely held religious beliefs.

Insight is an equal opportunity employer and values workplace diversity.

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of functions, tasks, duties, responsibilities and requirements of employees so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Insight Hospital and Medical Center.