Laboratory Operations Manager

CBRE; Santa Monica (CA); On-site; USD 115,000 - 135,000; Full time

Job summary

CBRE Full Spectrum Lab Services in Santa Monica seeks a LIS/LTS Manager to lead the Pharma Services team in delivering compliant maintenance and client support. You will guide daily operations, manage budgets, and ensure safety and quality across critical client environments.

The role requires 3–5 years of relevant experience, a Bachelor's degree or equivalent, and strong Microsoft Office skills, with a focus on budget management and process improvement.

Qualifications

• Bachelor's Degree preferred with 3–5 years of relevant experience; where no degree, experience may substitute.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewards.
• Ability to lift 50 lbs and meet physical requirements.
• Ability to convey performance expectations and handle sensitive information.
• Strong knowledge of Microsoft Office (Word, Excel, Outlook).
• Excellent organizational skills and an inquisitive mindset.
• Strong math skills for percentages, fractions, and financial calculations.

Responsibilities

• Manages, directs, and schedules day-to-day and long-range activities for defined Pharma Services scope and ensures that all programs and procedures are implemented.
• Reviews work to ensure compliance with performance, safety, statutory, regulatory requirements, company policies, standards.
• Supports development and administration of department budget; approves expenditures for tools, equipment, supplies, and contract needs.
• Tracks and reports performance metrics on quality, safety, cost, and customer satisfaction; takes corrective action.
• Manage contractor specifications, problems, performance, and administration.
• Ensures supply of spare parts and consumables for in-scope Pharma Services.
• Manages day-to-day operations to provide cost-effective, safe, timely, and compliant services per budget & contract obligations.
• Coach others to develop knowledge and expertise and lead by example with CBRE RISE values.

Skills

Budgeting

Staffing

Coaching/Mentoring

Microsoft Office

Analytical skills

Education

Bachelor's Degree preferred

Tools

Job description

CBRE Full Spectrum Lab Services provides end to end scientific support for clients across life sciences, manufacturing, and other industries. We partner with pharmaceutical and biotech companies, healthcare, food and beverage producers, automotive and tooling innovators, and both contract research organizations (CROs) and contract manufacturing organizations (CMOs) to keep their operations running at peak performance.

About The Role

As a CBRE LIS/LTS Manager, you will assist managing the team responsible for providing client support. This job is part of the Critical and Technical Services job function. They are responsible for technical maintenance services in critical client environments.

What You'll Do

• Manages, directs, and schedules day-to-day and long-range activities for defined Pharma Services scope and ensures that all programs and procedures of the Pharma Services staff are being properly implemented.
• Reviews work to ensure compliance with performance, safety, statutory, regulatory requirements, company policies, standards, and procedures.
• Supports the development and administration of department budget. Reviews and approves all expenditures for tools, equipment, supplies, materials and additional contract requirements.
• Processes performance metrics; tracks, analyzes, and reports performance in terms of quality, safety, cost, and customer satisfaction. Takes corrective action to bring about required change and ensures contract requirements have been executed at a level above the specified standards.
• Manage contractor specifications, problems/issues, performance, and administration.
• Ensures supply of spare parts and consumables for in-scope Pharma Services.
• Manages the day-to-day operations, ensuring services are provided in a cost-effective, safe, timely, and compliant manner in accordance with the approved budget and the contractual obligations specified by the customers.
• Coach others to develop in-depth knowledge and expertise in most or all areas within the function.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Anticipates potential objections and persuades others, often at senior levels and of divergent interest, to adopt a different point of view.

What You'll Need

• Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Meet the physical requirements of this role including stooping, standing, walking, climbing stairs/ladders, and the ability to lift/carry heavy loads of 50 lbs. or more.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills with a strong inquisitive mindset.
• Highly sophisticated math skills. Ability to calculate somewhat complex figures such as percentages, fractions, and other financial-related calculations.

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Disclaimers: Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the LIS/LTS Manager is $115,000 annually and the maximum salary for the LIS/LTS Manager position is $135,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience.
Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).