Lab Services Alliance Director

CBRE Group, Inc.; Princeton (NJ); On-site; USD 140,000 - 190,000; Full time

Job summary

CBRE Group, Inc. seeks a director to lead the Lab Services team in life sciences client operations. You will oversee people, processes, and solutions for critical client environments, ensuring high reliability and compliance.

The role focuses on staff development, budget oversight, and cross-functional collaboration. You will supervise staff performance, manage scheduling, and coordinate vendor relationships while guiding strategic improvements and technology enhancements across accounts.

Qualifications

• Bachelor's degree preferred with 8-12 years of relevant experience.
• Experience in staffing, training, development, coaching, measuring, appraising and rewarding performance.
• Ability to lead the exchange of sensitive information and manage targets across departments.

Responsibilities

• Provide formal supervision to employees; monitor training and development; conduct performance evaluations.
• Coordinate and manage daily team activities; set schedules, assign tasks, cross-train staff.
• Serve as account-level representative; manage KPIs, vendor relationships, and compliance.
• Oversee account-based issues; develop strategy and client relations.
• Support budgeting process; review and approve expenditures for tools and supplies.
• Optimize technology use to support service delivery and strategy; test and implement new tech.

Skills

People leadership

Staff development

Budget management

Client relationship management

Performance coaching

Data-driven decisions

Education

Bachelor's degree

8-12 years experience

Tools

Microsoft Office

Job description

CBRE Full Spectrum Lab Services provides end to end scientific support for clients across life sciences, manufacturing, and other industries. We partner with pharmaceutical and biotech companies, healthcare, food and beverage producers, automotive and tooling innovators, and both contract research organizations (CROs) and contract manufacturing organizations (CMOs) to keep their operations running at peak performance.

About the Role:

As a CBRE LIS Director, you will be responsible for the development of people, processes, and solutions delivered tothe life sciences customer's laboratory operations. This job is part of the Critical and Technical Services job function. They are responsible for technical maintenance services in critical client environments.

What You'll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Serve an account-level representative. This includes managing key performance indicators, vendor relationships, and compliance requirements.
• Oversee account-based issues. This includes management strategy, client relations, etc.
• Support the development and administration of the budget. Review and approve all expenditures for tools, equipment, supplies, etc.
• Optimize the use of technology infrastructure to support service delivery and strategy. Identify, test,and implement 'leading edge' technology.
• Point of contact for all contractor specifications, problems, issues, performance, and administration.
• Engage with the client management and end-users regularly to ensure open communication.
• Maintains an understanding of the ongoing needs of end-users at each client site and communicates the business needs to executive management.
• Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross-functional performance.
• Lead by example and model behaviors consistent with CBRE RISE values.Persuade managers and other colleagues to take action while being guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.
• Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.
• Significantly improves and changes existing methods, processes, and standards within job discipline.

What You'll Need:

• Bachelor's Degree preferred with 8-12 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring,appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
• Leadership skills to set, manage and achieve targets with a direct impact on multiple departments results within a function.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Expert organizational skills and an advanced inquisitive mindset.
• Sophisticated math skills. Ability to calculate mildly complex figures such as percentages, fractions, and other financial-related calculations.

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Disclaimers: Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.