Laboratory IT Support Specialist / Lab Computing Analyst

Ipro Networks Pte. Ltd.; Cambridge (MA); On-site; USD 44,000 - 47,000; Full time

Job summary

IntelliPro is seeking a Lab Computing Analyst in Cambridge, MA for a contracted role from 10/12/2026 to 4/11/2027. The role focuses on Windows upgrade projects, imaging computers, and supporting asset management in a controlled laboratory environment.

Candidates should have hands-on Windows 11 experience; familiarity with ServiceNow and Jira is desirable; pharmaceutical industry experience is a plus.

Qualifications

• Hands-on experience with Windows upgrade projects and Windows 11.
• Experience in troubleshooting hardware and software issues.
• Familiarity with ServiceNow and Jira, asset tracking, and documentation management.
• Prior pharmaceutical industry experience preferred, others considered with relevant advanced experience.
• Imaging computers as part of upgrade projects.

Responsibilities

• Support Windows Upgrade and Asset Management projects.
• Upgrade machines, image computers, and perform Windows 11 upgrades.
• Troubleshoot hardware and software issues, coordinate with vendors.
• Operate in a controlled laboratory environment; PPE required.

Skills

Windows 11

Imaging computers

Hardware troubleshooting

Vendor coordination

Documentation management

Asset tracking

Pharmaceutical industry experience

Education

High School or Bachelor's degree

Tools

ServiceNow

Jira

Job description

Job Title: Lab Computing Analyst

Location: Cambridge, MA

Position Type: Contracted - 10/12/2026 - 4/11/2027

Job Type: 100% On-site

Pay range: $32.54/-hr to $33.70/-hr on W2.

Position Responsibilities

• The resource will support two key projects: Windows Upgrade and Asset Management.
• Candidates should have hands-on experience with Windows upgrade projects, including upgrading machines, imaging computers, and Windows 11.
• Experience in troubleshooting hardware and software issues, coordinating with vendors, and replacing or upgrading equipment/machinery is required.
• Familiarity with advanced laboratory instruments and technical support in a complex environment is preferred.
• Experience with ServiceNow, Jira, asset tracking, and documentation management is highly desirable.
• Hands-on Windows 11 experience is mandatory.
• Prior experience in the pharmaceutical industry is preferred; however, candidates from other industries with strong relevant advancedexperience will also be considered.

Education

• High School or bachelor’s degree is preferred but not mandatory

Working Environment

• Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory.
• Job pace may be fast and job completion demands may be high.
• Must be able to remain in a stationary position more than 25% of the time
• The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.
• Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds).
• Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.
• Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.
• Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing and labelling hazardous waste.
• Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, and hazardous chemicals.
• May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against hazards present in the laboratory environment.

About Us

Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU. IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.

Compensation

The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.