Windows Desktop Administrator - Laboratory Systems

Milestone Technologies, Inc.; Thousand Oaks (CA); On-site; USD 59,000 - 62,000; Full time

Job summary

Milestone Technologies, Inc. seeks an experienced Laboratory Systems & Technical Support Analyst to support lab computing systems, scientific instrumentation, and enterprise data platforms in a GLP/GMP environment.

You will install, configure, test, and troubleshoot lab workstations, instrument controllers, and software, partnering with scientists and IT to ensure compliance and data integrity. The role emphasizes hands-on end-user support, documentation, and adherence to SOPs and validation

Qualifications

• 5+ years in IT, benchtop/desktop support preferred.
• Experience documenting SOPs and procedures.
• Strong attention to process, documentation and compliance.
• Comfortable in a highly controlled, GMP/GxP-like environment.
• Ability to work onsite five days a week.

Responsibilities

• Provide day-to-day lab workstation and instrument controller support.
• Install, configure, and troubleshoot lab computer systems connected to instruments.
• Support data workflows and data integrity in GMP/GxP environments.
• Coordinate with scientists, vendors, and IT teams for deployments and issues.
• Ensure compliance with SOPs, validation activities, and change controls.
• Respond to incidents and service requests via ServiceNow.
• Document configurations, validation activities, and system changes.

Skills

IT support

Documentation

Attention to detail

Customer service

On-site support

Regulated environment

Quick learner

Communication

Tools

ServiceNow

SCCM/MECM

Active Directory

Windows OS

Job description

Duration: 4-12+ Month W2 Contract (No C2C/No Visa or Student Sponsorship)

Pay rate: Up to $45/hr. (No PTO and No Paid Holidays)

Schedule: Monday-Friday, 8:00 AM - 5:00 PM (occasional after-hours support required)

***Technical screening needed for submissions***

The Ideal Candidate Will Have

• 5+ years of IT experience, ideally in a benchtop/desktop support environment.
• An IT background with strong attention to detail and a methodical, process-driven approach.
• Excellent documentation skills, including experience creating and maintaining IT documentation, SOPs, and procedures.
• A strong focus on following established processes, procedures, and documentation requirements.
• A quick learner who is eager to learn new systems, technologies, and processes.
• An open, friendly, and approachable personality with a strong customer-service mindset and a positive, “can-do” attitude.
• The ability to work effectively 5 days per week onsite, providing hands-on support to QC laboratory environments.
• Experience working in a regulated environment is preferred, though experience does not need to be specifically within the pharmaceutical or biotechnology industries.
• GMP/GLP/GxP or validation experience is a plus, but the role is not intended for a full-scale validation specialist.
• A candidate who is comfortable working in a highly process-driven environment, with a strong emphasis on accuracy, compliance, documentation, and attention to detail.

We are seeking an experienced Laboratory Systems & Technical Support Analyst to support laboratory computing systems, scientific instrumentation, and enterprise laboratory data platforms within a highly regulated GLP/GMP environments. The IS Analysts will work closely with scientific functional groups to install, configure, test, maintain, and troubleshoot lab workstation hardware and software. The role will also work on general lab IT system problem tickets as reported by lab scientists.

The successful candidate will partner closely with scientists, laboratory personnel, manufacturing teams, validation groups, instrument vendors, and IT teams to ensure laboratory systems remain compliant, secure, and operational while supporting data integration with enterprise systems.

This position is ideal for someone with a strong background supporting laboratory environments, scientific instruments, and regulated systems who enjoys working directly with end users and solving complex operational challenges.

Key Responsibilities

Laboratory Systems Support

• Provide day-to-day support for laboratory workstations, instrument controllers, and scientific applications.
• Install, configure, maintain, and troubleshoot computer systems connected to laboratory instruments.
• Support analytical and quality laboratory environments utilizing instrument-generated data.
• Partner with laboratory scientists and business users to resolve hardware, software, and application issues.
• Coordinate with instrument vendors for installation, upgrades, maintenance, and troubleshooting activities.
• Support laboratory systems throughout their lifecycle, including onboarding, upgrades, maintenance, and retirement..
• Troubleshoot issues involving instrument connectivity, network shares, data transfers, and data ingestion into enterprise platforms.
• Collaborate with scientists, instrument vendors, and application teams to support laboratory systems and data workflows.
• Assist in integrating laboratory instruments into the enterprise data acquisition ecosystem.
• Support systems operating within GMP, GxP, and validated environments.
• Follow established SOPs, change control processes, and validation requirements.
• Participate in Computer System Validation (CSV) activities when required.
• Ensure systems remain compliant with security, audit, and regulatory requirements.
• Support data integrity initiatives and regulatory inspections.

Service Management & End User Support

• Respond to incidents, service requests, and change requests through ServiceNow.
• Provide Tier 1 and Tier 2 support for laboratory and manufacturing users.
• Perform user account administration, licensing management, and access requests.
• Diagnose and resolve hardware, software, operating system, and network-related issues.
• Maintain ownership of issues through successful resolution.

Asset Management & Documentation

• Maintain accurate inventory of laboratory computers and instrument controllers.
• Perform physical audits and inventory reconciliation.
• Document configurations, support procedures, validation activities, and system changes.
• Ensure all work is accurately captured in ServiceNow and asset management systems.
• Support Windows-based laboratory workstations and instrument controller systems.
• Assist with workstation deployments, lifecycle management, patching, and hardware refresh initiatives.
• Support Windows 10 and Windows 11 environments.
• Deploy software updates, security patches, and endpoint protection solutions using SCCM/MECM.
• Validate laboratory applications and instrument functionality following system updates.

Required Qualifications

Technical Experience

• 5+ years supporting laboratory, scientific, manufacturing, or regulated computing environments.
• Experience supporting laboratory instrument workstations and instrument controller systems.
• Experience with ServiceNow or similar ITSM platforms.
• Experience using SCCM/MECM for software deployment and endpoint management.
• Strong troubleshooting skills across hardware, software, networking, and laboratory applications.
• Knowledge of:
• Active Directory
• Windows Domains
• TCP/IP Networking
• DNS/DHCP
• Software Deployment Technologies

Soft Skills

• Excellent customer service and communication skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently in a fast-paced laboratory environment.
• Strong organizational and documentation skills.
• Ability to effectively support scientific and technical users.

Preferred Qualifications

• Experience supporting GMP, GxP, GLP, or validated environments.
• Computer System Validation (CSV) experience.
• Experience supporting laboratory informatics platforms such as:
• BIOVIA
• LIMS
• ELN
• Waters Empower
• Scientific Data Management Systems
• Experience with Instrument Data Acquisition (IDA) platforms.
• Experience supporting laboratory instruments including:
• HPLC Systems
• Mass Spectrometry Platforms
• Chromatography Systems
• Analytical Testing Instruments
• Experience supporting Manufacturing Execution Systems (MES).
• Knowledge of laboratory data workflows and data integrity principles.
• PowerShell, Python, SQL, or automation scripting experience.
• ITIL experience or certification.
• Technical certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications.

The estimated pay range for this position is USD $43.00/Hr. - USD $45.00/Hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.