Lab Computing Support Engineer (Onsite)

Cognizant; Rahway (NJ); On-site; USD 75,000 - 109,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays + PTO

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant in Rahway, NJ is seeking an Sr Lab System Support Engineer to ensure smooth operation of laboratory systems, instruments, and data workflows in a regulated pharmaceutical environment.

This entry-level position focuses on end-to-end lab system lifecycle management, vendor coordination, and audit readiness, with emphasis on adherence to GxP, GLP, GMP, and data integrity, while collaborating with QA, IT, and lab teams.

Qualifications

• Good knowledge of GXP and data integrity requirements.
• Experience with Computer System Validation (CSV) and GMP/GLP.
• Understanding of laboratory instruments and analytical techniques.
• Familiarity with lab software systems and ticketing tools.

Responsibilities

• Provide first-level hands-on support for laboratory software systems and instrument integration.
• Oversee daily lab activities including scheduling, maintenance, and workflow optimization.
• Act as liaison between lab and regulatory bodies, partners, and vendors.
• Manage user accounts and access controls (User Creation/Modification/Deletions).
• Coordinate hardware-related issues with desktop/IT support.
• Assist in audits and respond to lab IT-related QA queries.

Skills

GxP understanding

CSV/CS validation

lab instrument knowledge

problem solving

communication

SOP adherence

ServiceNow/Remedy

vendor liaison

Tools

ServiceNow

Remedy

Job description

Job Summary

Sr Lab System Support Engineer plays a key role in supporting laboratory operations by ensuring the smooth functioning of lab systems, analytical instruments, and data workflows. This entry-level position is ideal for candidates with a background in life sciences or IT who are eager to work in a regulated pharmaceutical environment.

Roles & Responsibilities

Lab System Lifecycle Management:

Manage end to end lab system lifecycle including implementation validation maintenance and decommissioning

Ensure compliance with SDLC CSV GxP and regulatory standards

Handle system upgrades patching backup archival and audit readiness

Lab System Vendor Handling:

Act as point of contact for vendors for installation support and issue resolution

Coordinate maintenance upgrades and ensure SLA and regulatory compliance

Manage vendor deliverables documentation and escalation handling

Lab System Business Process Understanding in Pharmaceutical Regulatory Environment. Understand lab workflows and align systems with business and regulatory requirements. Ensure compliance with GLP GMP GxP and data integrity standards

Collaborate with QA IT and lab teams to support audits and process improvements

Key Skills & Expertise

• Good Knowledge and understanding on the GXP.
• Good knowledge of Computer System Validation.
• Good understanding of laboratory instruments and analytical techniques.
• Familiarity with lab software systems.
• Strong problem-solving and communication skills.
• Ability to work in a regulated environment and follow SOPs.
• Good Knowledge of Ticketing systems (ServiceNow/Remedy etc)
• Good Knowledge on the Problem/Deviation/Change/CAPA Management Process.

Job Duties:

• Provide first-level hands & feet support for laboratory software systems and instrument integration platforms.
• Oversee daily lab activities including scheduling, equipment maintenance, and workflow optimization.
• Act as a liaison between the lab and external entities (e.g., regulatory bodies, partner institutions).
• User Management Activities (E.g: User Creation, Modification & Deletions etc.)
• Hardware related PC/Network – Coordination with Desktop support team
• Vendor communications, coordination during the System Hardware failures & any other Maintenances
• Backup of the Standalone and Benchtop systems on regular basis
• Application Software upgrades on the standalone systems.
• Onboarding and off boarding Lab systems
• Monthly patching coordination.
• Backup & Restoration for the Lab systems
• Lac/es Configuration
• Update SOPs/ Wis
• Assist in troubleshooting software and hardware issues related to lab instruments (e.g., HPLC, GC, spectrophotometers).
• Ensure accurate documentation of system configurations, user guides, and troubleshooting procedures.
• Help maintain audit trails and support data archival processes.
• Support compliance with Good Laboratory Practices (GLP), Good Manufacturing Practices (GMP), and FDA regulations.
• Ensure systems are validated and maintained according to SOPs and validation protocols.
• Work closely with lab analysts, QA, and IT teams to resolve system-related issues.
• Participate in cross-functional meetings to improve lab workflows and system performance.
• Support Audits Queries from the LAB IT side

*Please note this role is not able to offer visa transfer or sponsorship now or in the future*

Salary and Other Compensation

Applications will be accepted until Sept 12, 2026,

The annual salary for this position is between $ 75,000 - $ 109,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.