Laboratory & Instrument Systems Support Specialist

KellyMitchell Group; Berkeley (CA); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Employee-Owned Profit Sharing (ESOP)

401K offered

Job summary

KellyMitchell seeks a Laboratory & Instrument System Support Specialist to provide embedded, hands-on IT support for laboratory instruments and management. You will ensure reliable connectivity to historians and middleware, engaging with IT/OT teams, and coordinating with vendors and users.

Responsibilities include on-site IT triage, lineage of data flow, and maintaining documentation. Requires a BS/equivalent in IT or related fields and strong communication skills.

Qualifications

• Bachelor's degree or equivalent in IT, engineering, automation, or lab systems.
• Solid understanding of computers and Windows OS.
• Ability to learn complex laboratory workflows and translate needs into technical requirements.
• Strong ownership, customer focus, documentation discipline, vendor management and cross-functional communication.
• Excellent communication skills and teamwork ability.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Serve as the primary on-site contact for laboratory IT and instrument-computer issues with rapid triage and escalation.
• Use internal/external IT resources to operate independently and resolve problems.
• Manage lab computers: inventory, troubleshooting, upgrades, and coordination.
• Improve lab digital systems with IT teams and scientists; interface with data storage and 3rd party software.
• Manage incidents end-to-end across service desks and vendors; track issues through closure.
• Monitor data flow to ensure integrity and availability; document processes and procedures.
• Stay updated on developments in laboratory technology and data management.

Skills

Solid Windows OS knowledge

Lab workflows understanding

Ownership and communication

Vendor management

Team collaboration

Education

Bachelor's degree or equivalent in IT/engineering/automation/lab systems

Tools

Windows OS

Job description

Job Summary

Our client, is seeking a Laboratory & Instrument System Support Specialist to join their team. You will provide embedded, hands-on IT support for laboratory instruments and its management. The role ensures reliable connectivity to historians and other middleware, engaging with IT support, timely issue resolution, and clear coordination among laboratory users, IT/OT teams, application owners, and vendors.

Core Responsibilities

• Serve as the primary on-site contact for laboratory IT and instrument-computer issues, providing rapid triage, troubleshooting, and escalation
• Understand and utilize various internal and external IT systems and resources to be able to operate independently (local IT, global IT, online support, IT security, IT management)
• Manage lab computers (inventory, basic troubleshooting, PC replacement, software upgrades, coordination with IT groups to resolve problems)
• Improve lab digital systems landscape by working cooperatively with IT teams, connectivity experts, and scientists (design new systems, implementation of 3rd party software, interface with data storage systems)
• Manage incidents end to end across service desks, IT/OT teams, application owners, and vendors; challenge handoffs, elevate stalled tickets, and track issues through closure
• Monitor and optimize data flow processes to ensure data integrity and availability
• Document processes and procedures related to digital enablement and data management
• Stay updated on the latest developments in laboratory technology and data management solutions

Required Skills/Experience (Must-Haves)

• Bachelor's degree or equivalent experience in information technology, engineering, automation, laboratory systems, or a related discipline
• Solid understanding of computers and windows OS
• Ability to learn complex laboratory workflows and translate scientific needs into clear technical requirements
• Strong ownership, customer focus, documentation discipline, vendor management, and cross-functional communication skills
• Excellent communication skills, with the ability to work collaboratively in a team environment
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment

Work Environment

Location: Berkeley, CA Onsite 100%

Compensation & Benefits

• Pay Range: The approximate pay range for this position is between $21.00 and $30.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

About KellyMitchell

At KellyMitchell, our culture is world class. We're movers and shakers! We don't mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.