Laboratory IT Deployment & Support Specialist

Omega AS; Bartlesville, Northern (OK, KY); Hybrid; USD 65,000 - 85,000; Full time

Job summary

NSB Omega in Bartlesville, OK seeks a Research Lab IT Software Deployment & Support Specialist to deploy, maintain, support, and recover refinery laboratory software systems. You will apply standardized processes and collaborate with laboratory and IT teams to ensure operational continuity.

The role focuses on software deployment/configuration, instrument connectivity, system integrations with LIMS and middleware, and creating clear documentation to enable ongoing support and rapid recovery

Qualifications

• Experience supporting specialized laboratory, scientific, or industrial software applications.
• Understanding of Windows LTSC operating systems, software deployment, system administration, and troubleshooting.
• Experience supporting instrument-to-computer communications and software integrations.
• Strong analytical and problem-solving skills.
• Ability to create clear technical documentation and procedures.
• Strong communication and collaboration with technical and business teams.

Responsibilities

• Install, configure, and support laboratory software on workstations and servers.
• Manage software versions, updates, licensing, and patching activities.
• Configure software connectivity between laboratory instruments and supporting systems.
• Troubleshoot software, hardware, and communication issues impacting laboratory operations.
• Support system recovery efforts following hardware replacements, upgrades, or failures.
• Create deployment guides and support documentation.
• Collaborate with vendors and IT teams to resolve issues.

Skills

Analytical thinking

Problem solving

Documentation

Communication

Collaboration

Tools

Windows LTSC

PowerShell

ServiceNow

Job description

NSB Omega in Bartlesville, OK seeks a Research Lab IT Software Deployment & Support Specialist to deploy, maintain, support, and recover refinery laboratory software systems. You will apply standardized processes and collaborate with laboratory and IT teams to ensure operational continuity.

The role focuses on software deployment/configuration, instrument connectivity, system integrations with LIMS and middleware, and creating clear documentation to enable ongoing support and rapid recovery