Research Lab IT Software Deployment & Support Specialist

Omega AS; Bartlesville, Northern (OK, KY); Hybrid; USD 65,000 - 85,000; Full time

Job summary

NSB Omega in Bartlesville, OK seeks a Research Lab IT Software Deployment & Support Specialist to deploy, maintain, support, and recover refinery laboratory software systems. You will apply standardized processes and collaborate with laboratory and IT teams to ensure operational continuity.

The role focuses on software deployment/configuration, instrument connectivity, system integrations with LIMS and middleware, and creating clear documentation to enable ongoing support and rapid recovery

Qualifications

• Experience supporting specialized laboratory, scientific, or industrial software applications.
• Understanding of Windows LTSC operating systems, software deployment, system administration, and troubleshooting.
• Experience supporting instrument-to-computer communications and software integrations.
• Strong analytical and problem-solving skills.
• Ability to create clear technical documentation and procedures.
• Strong communication and collaboration with technical and business teams.

Responsibilities

• Install, configure, and support laboratory software on workstations and servers.
• Manage software versions, updates, licensing, and patching activities.
• Configure software connectivity between laboratory instruments and supporting systems.
• Troubleshoot software, hardware, and communication issues impacting laboratory operations.
• Support system recovery efforts following hardware replacements, upgrades, or failures.
• Create deployment guides and support documentation.
• Collaborate with vendors and IT teams to resolve issues.

Skills

Analytical thinking

Problem solving

Documentation

Communication

Collaboration

Tools

Windows LTSC

PowerShell

ServiceNow

Job description

Research Lab IT Software Deployment & Support Specialist

NSB Omega is searching for a Research Lab IT Software Deployment & Support Specialist for our Oil & Gas Client in Bartlesville, OK.

AssignmentDescription

Role Objective

To ensure refinery laboratory software systems can be consistently deployed, maintained, supported, and recovered through effective technical support, standardized processes, quality documentation, and strong collaboration between laboratory and IT teams.

Key Responsibilities

• Software Deployment & Configuration
• Install, configure, and support laboratory software on workstations and servers.
• Maintain software standards and deployment procedures for critical lab applications.
• Verify system requirements and dependencies before software installations or upgrades.
• Manage software versions, updates, licensing, and patching activities.
• Instrument Connectivity & Application Support
• Configure software connectivity between laboratory instruments and supporting systems.
• Troubleshoot software, hardware, and communication issues impacting laboratory operations.
• Support system recovery efforts following hardware replacements, upgrades, or failures.
• Work with vendors and internal support teams to resolve application and integration issues.
• Laboratory System Integration
• Support integrations between laboratory software platforms and refinery business systems such as LIMS and middleware solutions.
• Assist in troubleshooting data flow and result transfer issues.
• Coordinate with laboratory personnel and application support teams to maintain operational continuity.
• Change Management & Validation
• Participate in software upgrades, migrations, and enhancement projects.
• Validate application functionality following installations, updates, or configuration changes.
• Ensure appropriate backup, recovery, and testing procedures are followed during system changes.
• Support efforts to minimize downtime and operational disruption.
• Documentation & Knowledge Sharing
• Create and maintain deployment guides, configuration standards, and support documentation.
• Develop repeatable procedures that enable consistent support and recovery of critical systems.
• Share knowledge with IT support personnel and designated laboratory users.
• Maintain accurate records of configurations, dependencies, and support processes.
• Operational Support
• Serve as a technical resource for refinery laboratory software platforms.
• Participate in troubleshooting and incident response activities for critical laboratory systems.
• Support ongoing efforts to improve reliability, standardization, and support readiness across laboratory environments.
• Build strong working relationships with laboratories, vendors, and IT support teams.

Examples of platforms supported by this role may include

• Agilent OpenLab CDS
• Agilent ChemStation
• Agilent EZChrom
• Dionex Chromeleon
• AP LimsBridge
• ServiceNow
• Powershell
• Vendor tracking systems
• Other refinery laboratory software applications

Required Qualifications

• Experience supporting specialized laboratory, scientific, or industrial software applications.
• Understanding of Windows LTSC operating systems, software deployment, system administration, and troubleshooting.
• Experience supporting instrument-to-computer communications and software integrations.
• Strong analytical and problem-solving skills.
• Ability to create clear technical documentation and procedures.
• Strong communication and collaboration skills when working with technical and business teams.

Preferred Qualifications

• Experience working in refinery, manufacturing, laboratory, or industrial environments.
• Familiarity with Laboratory Information Management Systems (LIMS).
• Experience supporting chromatography, analyzer, or scientific software platforms.
• Knowledge of software validation, change management, and disaster recovery processes.

Success in this role means

• Laboratory software platforms remain stable, supported, and well-documented.
• Deployments and upgrades are completed consistently and with minimal disruption.
• Instrument integrations and data flows operate reliably.
• Support documentation is maintained and easily usable by other team members.
• Knowledge is effectively transferred to ensure long-term operational sustainability.