Laboratory Client Services Specialist I

St. Charles Health System Inc.; Redmond (OR); On-site; USD 61,033,000 - 79,343,000; Full time

Job summary

St. Charles Health System is seeking a Laboratory Client Services Specialist I in Redmond, OR. This role delivers professional customer service to patients, providers, and laboratory teams, while learning laboratory workflows, terminology, and systems.

It handles routine requests, orders, and inquiries and escalates complex issues as needed. The position supports outreach and service retention, ensuring timely results and safe, confidential handling of information in a fast-paced healthcare

Qualifications

• High school diploma or equivalent required.
• Associate or Bachelor's degree preferred.
• Minimum one year of paid customer service experience, preferably in healthcare or lab setting.

Responsibilities

• Answers and manages incoming laboratory calls with timely, professional assistance.
• Provides information on testing requirements, specimen handling, and turnaround times.
• Assists providers with test selection and order entry; resolves routine discrepancies.
• Monitors worklists and queues to ensure timely completion; escalates complex issues when needed.

Skills

Customer Service

Communication

Multiline Telephone Systems

Medical Terminology

Computer Skills

Education

High school diploma or equivalent

Associate or Bachelor's degree (preferred)

Tools

EMR systems

Job description

St. Charles Health System is seeking a Laboratory Client Services Specialist I in Redmond, OR. This role delivers professional customer service to patients, providers, and laboratory teams, while learning laboratory workflows, terminology, and systems.

It handles routine requests, orders, and inquiries and escalates complex issues as needed. The position supports outreach and service retention, ensuring timely results and safe, confidential handling of information in a fast-paced healthcare